Yes, there are a few exceptions due to hygiene reasons, applicable legislation or for reasons of cost efficiency. The goods we exclude from the 14 day return and exchange policy are:

		software, CD’s, DVD’s and pre-recorded videos are protected by copyright law. Unless there is a manufacturing defect in the goods, you can only return these goods if they are still in the original condition as sold and the packaging has not been opened yet. o goods purchased by way of special arrangement or custom order will only be replaced if defective
		goods purchased by way of special arrangement or custom order will only be replaced if defective
		customers are encouraged to ensure that measurements and specifications of custom made blinds are 100% correct when ordering, as custom made orders cannot be refunded or exchanged if incorrect sizes were provided
		perishable goods that are returned beyond their expiry dates
		goods which are sold as red ticket goods, damaged, defective, used or repaired, where we disclosed these facts to you before you bought the goods
		swimwear, underwear, shavers, toothbrushes and other personal care items

		If you indicated a particular purpose for which you intend using the goods to a salesperson who confirmed that you will be able to use the goods for that purpose, you may return the goods within 10 working days after you purchased them if it turns out that the goods are not suitable for the purpose you anticipated and indicated to the salesperson
		Subject to our rights in law to charge you for use and to get the goods fit for re-stocking, we will give you a refund

What can I do if the goods are defective?

		If your goods turn out to be defective within the first 6 months after you received them from us, we will repair them, replace them or give you a refund. Please note that it may not be possible to determine in-store whether goods have been damaged or what the cause of a failure or defect may be. This is of importance as it determines whether the goods may be repaired, replaced or refunded. Accordingly, we reserve the right to refer returned goods for technical assessment by the manufacturer or authorised service centre prior to repairing, replacing or refunding and to provide you with feedback within 10 days of receipt of the returned goods and to act accordingly.
		If your goods show a defect after the initial 6 month period, but still within the manufacturer’s warranty period, Makro will send the goods to the manufacturer for repair and the manufacturer will decide whether you have a valid claim and if so, whether they will repair or replace
		If the goods become defective once the manufacturer’s warranty has expired, we can arrange with the manufacturer or its agents to repair them. No repairs will be done without you approving a quotation first

Are there any conditions that apply to manufacturers’ warranties?

• As with all warranties, certain conditions and exceptions apply. Please take proper note of any terms or instructions that accompany your goods. We explain two general conditions as follows:

In what instances will the manufacturer’s warranty not apply?

		The manufacturer’s warranty will only apply to defects in the process of manufacturing the goods and will not apply in the following instances
		damage caused by lightning or power surges
		damage caused by misuse or abuse to the goods
		goods used for a purpose other than the purpose for which they were manufactured
		goods used contrary to their instruction manuals
		accidental damage

How will I be refunded?

		Once we have accepted a return and approved a refund, you will receive the refund in one of the following ways
		credit note
		electronic transfer directly into your account (allow at least 48 hours)
		cash (if the original payment was made in cash)
		credit card (by reversal back to your credit card and subject to banking delays)
		cheque – within one week of request and only once your original cheque is cleared
		You will be refunded in the same manner in which you paid Makro

Can Makro assist me if I want an out of warranty repair?

		Yes, we can assist you to have the goods repaired by acting as an agent on your behalf. The law requires the following in respect of repairs
		the manufacturer or its repairs agent must quote you first and you need to accept the quote before the repair can take place
		the quote must include the supply and installation of replacement parts, as well as the labour costs
		you must also give authorisation for diagnostic work in order to determine the scope of the required repairs

Thank you for trading at Makro where you get everything you could ever want. And more. For less. We guarantee you peace of mind.