Security checks are performed at the exit points of our stores to ensure that all goods have been charged for correctly and that the goods you have paid for, are all in your trolley. This also assists us to keep stock losses in check so that our prices remain low.

The security personnel conducting end control checks are employed by an outsourced company and have been trained to perform their duties efficiently and in a customer-friendly manner, without an unreasonable impact on your time. Please report bad service to the store management or our national call centre on 0860 300 999.

Thank you for your understanding.