At this stage we accept:
3D Secure is an initiative by Visa and MasterCard to add an extra level of security when using your credit card online. A 3D Secure-enabled credit card will require the entry of a one-time PIN before your order can be placed. If you have never set your credit card up for 3D Secure one-time PINs, your bank will automatically take you through the process the first time you try and pay.
Refunds will be processed against the type of payment made for the purchase i.e. credit card, EFT or eBucks and for the exact price paid. A refund can take up to 7 working days to reflect in your bank account.
Note that EFT refunds will require verification of your banking details, so please allow 7 working days from the time an online agent has confirmed your banking details for the refund to reflect.
UCount Rewards that have been redeemed on the website will not be refunded back as UCount Rewards points. You will be issued with a Makro SMS voucher that can be redeemed in any one of our stores against a purchase.
For eBucks rewards, you can enter your ID number in the trolley checkout to associate your purchase with your eBucks account.
Standard Bank cardholders registered for UCount will automatically receive rewards when purchasing with their valid Standard Bank cards.
Other bank rewards programmes will assign rewards as per any normal retail transaction.
Unfortunately at this stage we do not split any transactions for online purchases. If you attempt to pay with one method and have insufficient funds, you will be taken back to the Collection/Delivery confirmation page, where you may re-attempt with a different payment method, or go back one step and remove items from your trolley.