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Can I choose to collect instead of accepting delivery?

You will have the option to collect when concluding your purchases on Makro Online.

Unfortunately, items sold by FirstShop cannot be collected in store or lockers and are only available for delivery directly to you.

Where do you deliver to?

We only deliver within the borders of South Africa, and there may be additional charges for deliveries to outlying areas.

Will you deliver liquor?

We will deliver liquor, however, the recipient must be 18 years of age or older.

If you are a trader, liquor will only be delivered to the address that appears on the liquor license.

What if my purchase is too big and cannot fit through the door or entrance?

Our delivery service is not authorised to modify or tamper with your purchase or residence under any circumstances. They are instructed to leave the unit in a safe area on your property if available or it will be returned to Makro. Please note that Makro will not be liable for any damages if you have instructed the delivery company to modify, tamper or force the purchase through your entrance.

How will I know when my order will be delivered?

We have a "track and trace” status that can be viewed when you log into your profile. You will also be receiving SMSs from our appointed delivery partner when your parcel is on route to you.

What will be the delivery cost be?

  • Until 31 January 2019, you will pay R70 per delivery. However, this fee does not apply for items from 3rd party vendors, as these will be charged at an additional R70 per seller.
  • Groceries, liquor and bulk orders are excluded.
  • Click-and-collect are free.

My order has not arrived, what do I do?

We provide a facility for you to track your order online. Once logged onto online shopping, navigate to My Profile and My Online Orders to view the status of your order or orders, alternately contact us on 0860 600 999.

Where can I collect my liquor order?

Your liquor order can only be collect in Makro's Liquor Store and your general merchandise order can only be collected in the Makro Main Store due to liquor legislation.

When can I expect my delivery?

Estimated time of delivery is within 7 - 10 working days from the time the payment is cleared. We will communicate with you should there be a delay.
Deliveries will only be made to the designated delivery address between 8am and 5pm Mondays to Fridays. No deliveries will be made on weekends and public holidays.
Online Exclusive orders can take up to 21 calendar days.

I was not available to accept your delivery. How do I get my delivery now?

Please contact us on 0860 600 999 to make arrangements for an alternative delivery option. Makro reserves the right to charge you an additional delivery fee if an alternate date and time is required.

Can I change my order from collection to delivery or vice versa?

At this stage the option you selected cannot be changed.

How soon can I collect my order?

Orders can take up to 5 days to arrange. We will communicate with you informing you on the status of your order.