The Consumer Protection Act (CPA) aims to provide the individual consumer with certain rights and protection. Makro acknowledges and supports the intention and spirit of the CPA.
We commit and aim to uphold the principles of the CPA in all our dealings with you, whether it be marketing, the actual sale of goods to you, or after sale service.
This we aim to uphold the by adopting the following principles:
As a consumer you are entitled to certain rights, which we support as follows:
We will not sell you goods that are hazardous to health or life unless we inform you of the fact that the goods may cause you harm. This information will be found on product packaging, where you will also find adequate instructions on how to use the goods.
All our goods carry at least a 6-month warranty but in most instances a manufacturer’s warranty exceeding the 6-month period will apply. For more detail on guarantees and returns, please see our Peace of Mind policy that deals with these issues.
We will give you adequate information to put you in a position where you can make an informed decision on the goods you want to buy.
Although we may not always be in a position to address you in the language you speak at home, we will always try to explain all details to you in a simple and effective manner without using technical terms that may confuse you or that you may not understand. Our advertising material will not intentionally be misleading.
We will offer you a range of quality goods at competitive prices and not force you to buy goods you do not want. However, it may from time to time be to your advantage and convenient to you, to buy a combination of goods at a favourable price.
As a consumer you have various options to address any dispute with us. However, we urge you to come and talk to us first if there is any problem you are experiencing as a result of your transaction with us. We commit to give you the opportunity to be heard and will always try to come to a fair settlement if there is a dispute.
We would like to receive your feedback regardless of natures. Your feedback will assist us in making sure that we provide a very good shopping experience to our customer. Any feedback can be given to our customer services counter in-store or call us on 0860 300 999.