Makro Online Site
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Frequently Asked Questions


Need help?

Call us on 0860 600 999 or mail Our operating hours are 8AM-6PM (Monday to Saturday) and 9AM-4PM (Sundays and public holiday) 

Payments FAQ
Can I use a Makro Gift Card or Makro Account card for Online Shopping?

Makro Gift Cards and account cards can be used for in-store purchases only.

I am part of a rebates programme. Does the online store support rebates programme?

The online store supports mStudent, where you can allocate rebates to a school of your choice.

What forms of payment do you accept?

At this stage we accept:

  • Credit cards: MasterCard and Visa credit cards that are 3D Secure-enabled.
  • Electronic Funds Transfer from South African banks. Note that we will only start processing your order once payment has been verified.
  • UCount Rewards – 3D Secure-enabled

See more on Payment types


What is 3D secure?

3D Secure is an initiative by Visa and MasterCard to add an extra level of security when using your credit card online. A 3D Secure-enabled credit card will require the entry of a one-time PIN before your order can be placed. If you have never set your credit card up for 3D Secure one-time PINs, your bank will automatically take you through the process the first time you try and pay.

How much time do you allow to make an EFT payment?

We allow 48 hours for you to conclude an EFT payment. Should the payment not be made in this timeframe, the order will be cancelled.

How will I be refunded if I no longer want the purchase?

Refunds will be processed against the type of payment made for the purchase i.e. credit card or EFT and for the exact price paid. A refund can take up to 7 working days to reflect in your bank account.

Note that EFT refunds will require verification of your banking details, so please allow 7 working days from the time an online agent has confirmed your banking details for the refund to reflect. UCount Rewards that have been redeemed on the website will not be refunded back as UCount Rewards points. You will be issued with a Makro SMS voucher that can be redeemed in any one of our stores against a purchase.

Will I still receive rewards from my bank for online purchases?

Standard Bank cardholders registered for UCount will automatically receive rewards when purchasing with their valid Standard Bank cards.

Other bank rewards programmes will assign rewards as per any normal retail transaction.

Does Makro support loyalty programmes?

At this stage Makro supports UCount from Standard Bank for online purchases. Please select the link below for the respective institutions Terms and Conditions pertaining to the loyalty programme.

Can I pay portions of my order with a combination of a Credit Card and EFT?

Unfortunately at this stage we do not split any transactions for online purchases. If you attempt to pay with one method and have insufficient funds, you will be taken back to the Collection/Delivery confirmation page, where you may re-attempt with a different payment method, or go back one step and remove items from your trolley.

How do I redeem my UCount Rewards points online with Makro?

  1. Activate your UCount Rewards Card on the UCount website or by calling the UCount Rewards Contact Centre on 0860 UCOUNT (82 68 68)
  2. Get your UCount Rewards Card 3D SecureCode
  3. To check your rewards point balance, log onto your UCount Rewards profile, go to the Standard Bank Mobile banking app or SMS ‘Balance’ to 45224. SMS costs R1
  4. Proceed to checkout and select the UCount card option

How do I get my UCount Rewards Card 3D SecureCode?

When paying with your activated UCount Rewards card, you will need a 3D SecureCode. To get your UCount Rewards Card, 3D SecureCode follow the below steps:

  1. Log into your UCount Rewards Online Profile
  2. Select ‘Manage UCount Rewards Card’
  3. Select ‘Get My 3D SecureCode’