Frequently Asked Questions
mCard is Makro's rewards programme. Once you have downloaded the mCard app on your phone, you can access deals specific to mCard. By purchasing these items you earn mRewards - cash back in your mWallet to spend at Makro.
You need a Makro card in order to shop in-store or online at Makro. mCard is Makro’s loyalty programme. When you download the mCard app, you can qualify for mRewards. A digital version of your Makro Card can be found in the Makro mCard app.
Yes, but if you don’t have a Makro Card yet, you can still continue to register, as a card will be instantly issued to you. Current Makro Cardholders can use their existing Makro Cards to register.
No, it simply provides you with a convenient additional option available on your phone. As your Makro Card details will be stored on the mCard app, you will be able to present either option to the cashier. Please ensure that your Makro Access Card number on mCard matches your physical card. If you need assistance with aligning your card numbers, contact the mCard Customer Service Agents on 0860 309 999
You will have the choice to either present your traditional Makro Card or your mCard to the cashier. If you are a Trade Debtor, you will however have to produce your physical card in store as well if you wish to pay with your Trade Debtor account.
If your Makro Card is blocked you will not be able to make any purchases and therefore you will not be able to earn any mRewards. Contact us on 0860 309 999 for assistance.
You can only link one Makro Card to your mCard app or online profile.
You can only earn mRewards by making purchases via the Makro Card that is linked to your mCard app. If you have funds in your mWallet that you wish to transfer, please contact 0860 309 999.
When you log in to your mCard app, the system will be able to search for your Makro Card number, subject to verification of your personal details.
If you have funds in your mWallet that you wish to transfer, please contact 0860 309 999.
The app is secure. However, as it has a wallet (mWallet), it is important to keep your password safe to prevent anyone else from using it.
If you are logged in on the app, simply tap “More”, followed by “Profile & preferences” to change your password. If you are logged out, tap “Forgot password” on the login screen and follow the instructions.
- Passwords must contain characters from all three of the following categories: English upper case characters (A - Z); English lower case characters (a - z); and Base 10 digits (0 - 9).
- Please note that the password can contain any of the following punctuation or special characters: !@#$%&*[TC1]
- Passwords must consist of at least 8 characters. Passwords containing 13 or more characters are often stronger.
- Passwords must not contain the user's account name or parts of the user's full name.
Your password does not expire. You can however change your password, simply tap “More”, followed by “Profile & preferences” or request a new one at any time, via the “Forgot password” functionality on the login screen.
Simply tap “More” followed by “Log out”.
Try resetting your password by tapping “Forgot password”. If you are still unable to log in, contact us on 0860 309 999 for assistance.
You need to be 18 years or older to use the app, and because we want to protect the cash in your mWallet, we need to know who the account belongs to.
You will first have to download the mCard app and then you will have to submit the information required to register. If you already have an account registered on makro.co.za you do not have to register. Simply log in using the email address and password that you use to log into to your online account. If you do not have an online account and you are an existing Makro Cardholder, the system will automatically look up your current card number, using the details you have provided. If you are not yet a Makro Cardholder, the system will instantly generate one for you. If you need further assistance with Registration, please contact 0860 309 999
Tap on “More”, followed by “Profile & preferences” and then tap “Edit preferences”. This screen will enable you to select which notifications to switch off. Please note that notifications have to be switched on if you want to make use of the mWallet functionality to spend your funds.
Your cash rewards on the mCard app are stored in a mWallet. Funds in your mWallet can be spent on purchases in any Makro store or transferred to any other mCard holder at your discretion.
When the qualifying number of purchases has been reached on the promo item, the funds are automatically allocated to your mWallet within the mCard app.
Currently it is only possible to redeem your funds in a Makro store. Your online purchases will however contribute towards earning steps and accumulating mRewards.
- Inform the cashier that you want to pay with your mWallet.
- Wait for a One Time Pin sms
- Provide the One Time Pin to the cashier
- Wait for the transaction to be completed.
Yes, but only in a Makro store.
Yes, simply tap “mWallet”, followed by the “Transfer money” button, and follow the prompts.
No, if a transfer is completed successfully, then it cannot be cancelled. The funds would need to be transferred back to your profile from the recipient.
Yes, go to your mWallet and tap “Donate to charity”. Then tap your charity(ies) of preference, insert the amount(s) you would like to donate and tap “Donate”.
No, only funds accumulated through mRewards in the mCard app will be available in your mWallet.
No, only funds accumulated through mRewards in the mCard app will be available in your mWallet.
You may utilise your funds to purchase any product(s) at any Makro store nationwide excluding online store
As long as you shop at a Makro store, there will be no limit to what you may purchase with your funds.
The funds that are available in your mWallet cannot be converted to cash, but you may use it to purchase any product(s) at any Makro store nationwide.
Simply log in to your mCard app, tap “mWallet” and enter your password as authentication to view your balance.
Yes, statements are available within the mCard app, tap “mWallet” and enter your password as authentication to view your statement.
You can redeem any amount, subject to what is available in your mWallet.
You will be able to refund/exchange the product as usual.
Download the mCard app and register. Check which deals are available on the mCard app. You will start accumulating mRewards as soon as you start buying any of the qualifying products, within the pre-determined promo period. This will be subject to the maximum number of qualifying purchases stipulated by the terms and conditions of each deal. Your rewards earned and qualifying steps will be allocated overnight.
No, there is no minimum amount to spend, however some mRewards require a qualifying number of steps/purchase to be completed before earning mRewards.
Your funds should be allocated overnight.
Your funds will expire 36 months after the date on which they were earned.
The funds in your mWallet are available for a full 36 month from the date they are earned but are then forfeited if not used in that period.
Your remaining balance will be forfeited but you have the option of redeeming your funds at any till point before cancellation.
You should query unallocated funds within 30 days of the transaction.
mRewards are rewards in Rands earned from purchasing participating products and completing the required number of steps. You can earn mRewards by shopping in-store or online at www.makro.co.za
Each deal has a number of steps required to earn a set reward value within a promotional period. You earn a step every time that you purchase one of the qualifying products with your Makro Card that is linked to the mCard app. There is a maximum number of times that you can earn the reward within the promotion period. You can track the steps and rewards you earn on your mCard app.
You can view all the products available on the programme by tapping “mRewards”.
Yes, to earn rewards online you just need to be 18 years or older and have a valid email address. If you already have a Makro Card and it matches the details that you supplied on registration, it will be linked to your profile. If you do not have one, a new Makro Card number will automatically be created for you.
Check each deal for the predetermined maximum limit indicated by the grey dots in the deal description, which turn blue each time a step is completed.
You cannot earn rewards in your mWallet if the deal has expired.
As soon as you have reached the “Max earned” status on a deal, you will no longer be able to earn mRewards with it. You can still earn mRewards on other deals.
The item returned will reduce the number of steps achieved towards earning rewards on the deal. If mRewards were earned for a completed deal, the value of the mReward will be deducted from your mWallet balance if the item is returned.
No. You will only be able to use the app in South Africa.
You will need either an iOS 8.0+ or Android v 4.4.4 + device with mobile data available. Unfortunately, the functionality is not supported by any other mobile platforms.
You can download the app from Google Play Store or iOS App Store.
Update your phone’s mobile operating system to the most recent version and try again.
Make sure you have data available on your device, and that you can download other apps as well. If you are still unable to download the app, your device may not support the app.
You can download the mCard app again and log in as usual. Your previous activity and mRewards balance will reflect when you log in again.
Please make sure you are connected to your cellular or Wi-fi network and/or have data available, then try again. If you are still unable to connect please contact our mCard Customer Service agents.