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Makro liquor stores have reopened and will be trading responsibly from Mon to Thurs, 9am to 5pm. However, we may close the doors to the store earlier than stipulated to allow for final orders to be processed. Buy everything in store, limited ranges and quantities available online. See what we are doing to keep our customers and staff safe from COVID-19 here

Frequently Asked Questions


Need help?

 


Call us on 0861 888 009 or mail online.support@makro.co.zaOur operating hours are 8AM-6PM (Monday to Saturday) and 9AM-4PM (Sundays and public holiday). 

 
Product Reviews
What are the guidelines for writing a product review?

If you would like to submit a review for a particular product on www.makro.co.za, please take note of the following guidelines:


  • Focus on the product and your experience using it
  • Provide specific details about what you did and didn't like about the product
  • Remember that the purpose of submitting a product review is to provide insight for other customers who are considering purchasing the product
  • Do not use offensive/ vulgar language
  • Do not disclose personal information
  • Focus on the product and your experience using it
  • Provide specific details about what you did and didn't like about the product

 

You agree that you shall not upload any reviews that includes or references any one or more of the following:


  • Information known by you to be false, inaccurate or misleading;
  • Offensive, profane, vulgar, obscene or inappropriate language or visuals;
  • Defamatory, libellous, or slanderous content;
  • Content which infringes any third party's copyright, patent, trademark, trade secret, right of publicity, right of privacy, moral rights, and/or any other applicable personal or proprietary rights;
  • Content which violates any law, statute, ordinance or regulation;
  • Content that engages in, encourages, advocates, or provides instructions for conduct that would constitute a criminal or civil offense under any law, statute, ordinance or regulation;
  • Material or content that is, or may reasonably be considered to be, hate speech, whether directed at an individual or group, or that is otherwise unlawfully threatening or unlawfully harassing to any individual, partnership, corporation, or political body

 

Reviews must be about the product. Reviews containing the following information will not be published:

 

  • Personal information, details about customer service or specials, advertisements, or links and references to other companies/brands/products;
  • Material/content which includes third party websites, addresses, email addresses, contact information or phone numbers;
  • Material/content that is a form of phishing and contains unsolicited or unauthorized advertising, promotional materials, "junk mail," "spam," "chain letters," "pyramid schemes," or any other form of solicitation;
  • Material/content which contains any computer viruses, worms or other potentially damaging computer programs or files.

Why has my product not been published?

All product ratings and reviews submitted on www.makro.co.za are assessed by our team before published to the product page. This can take up to two working days. We reserve the right to reject your review if it does not meet our review guidelines.

What does it mean to post anonymously?

If you select to post your product rating and review anonymously, your name will not be shown on the site in association to that particular review. If you do not select to post anonymously, we will post your name and surname alongside your rating or review on the product detail page.