Frequently Asked Questions
Call us on 0861 888 009 or mail online.support@makro.co.zaOur operating hours are 8AM-6PM (Monday to Saturday) and 9AM-4PM (Sundays and public holiday).
Due to the impact of the national lockdown caused by the Covid-19 crisis on our business and that of our supply chain partners, our product returns and repairs technical assessment process may be delayed beyond our usual time lines. We are committed to making all reasonable efforts to assist you and thank you for your patience and understanding in this regard.
Returns
I captured the incorrect delivery address. How do I correct it?
Please contact our Online Support Centre on 0860 600 999. If the delivery address is in a different area, charges may be incurred. If the order has not been dispatched, we will correct the address for you.
How will you sort out repairs under warranty?
Contact your closest store to assist you in logging a service call. If it's a small appliance, you may bring it to the store or we will arrange collection. Returns Policy
Can I return online purchases?
If you are not happy with your purchase, you have up to 14 days to return it to any of our stores for a refund. Please ensure you retain all packaging, manuals and accessories to allow us in processing the return in store.
You may call our Online Support Centre on 0860 600 999 who will oversee the refund process. Orders may only be refunded to the payment method they were purchased on. Our delivery fee is non-refundable unless otherwise stated. If you are unable to return your item to store or for any particular reason, please contact our Online Customer Support Agent who can assist in putting you in touch with a courier for you to arrange your collection. Collection fees may apply. Promotional, free or bundled items that were part of a purchase must also be returned.
Returns Policy
My items were delivered broken. What do I do?
Should an item be damaged or defective, please contact our Online Customer Support Centre on 0860 600 999 immediately to arrange for the earliest convenient collection date. Please make a note on the delivery waybill of damages as well. Once returned to the store, the product will undergo an assessment following which a decision be made on the replacement of the item. Promotional, free or bundled items that were part of a purchase must also be returned.
Returns Policy
The item I purchased is not suitable and want to exchange it for something else. What do I do?
You may bring the item back to the store for an exchange or contact our Online Support Centre on 0860 600 999 to make arrangements for the collection of the item. Promotional, free or bundled items that were part of a purchase must also be returned. Please note that there will be collection.
Returns Policy
You delivered the incorrect item. What do I do?
Should an item be incorrect, please contact our Online Support Centre on 0860 600 999 to arrange for the earliest convenient collection date. Once returned to the store, the product will undergo an assessment following which, the correct item will be dispatched. Promotional, free or bundled items that were part of a purchase must also be returned.
Returns Policy
How can I get an appliance repaired that is out of warranty?
Contact your closest store to log a service call. You will be liable for all charges on parts and labour.
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