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Frequently Asked Questions

Frequently Asked Questions
I captured the incorrect delivery address. How do I correct it?

Please contact our Online Support Centre on 0860 600 999. If the delivery address is in a different area, charges may be incurred. If the order has not been dispatched, we will correct the address for you.

How will you sort out repairs under warranty?

Contact your closest store to assist you in logging a service call. If it's a small appliance, you may bring it to the store or we will arrange collection.
Returns Policy

Can I return online purchases?

If you are not happy with your purchase, you have up to 14 days to return it to any of our stores for a refund. Please ensure you retain all packaging, manuals and accessories to allow us in processing the return in store.

You may call our Online Support Centre on 0860 600 999 who will oversee the refund process. Orders may only be refunded to the payment method they were purchased on. Our delivery fee is non-refundable unless otherwise stated. If you are unable to return your item to store or for any particular reason, please contact our Online Customer Support Agent who can assist in putting you in touch with a courier for you to arrange your collection. Collection fees may apply. Promotional, free or bundled items that were part of a purchase must also be returned.
Returns Policy

What items qualify for lockers?

Our website will inform you which items qualify for a locker delivery. Multiple products in an order can qualify for a locker delivery provided they all fit into one locker, or meet the locker volumetric.

Please note that items purchased on Makro's website from third party sellers will not be available for collection in stores or delivery to lockers. These items will only be delivered to you directly.

What should I do if I cannot open the locker?

If the locker will not open, please contact our technical support contact centre on 0861 803 080 (office hours only).

What should I do if I���m not satisfied with my order?

We will refund or exchange most goods if you return them within 14 days of purchase, provided:

  • it is in its original packaging and condition, including all attachments, accessories and documentation;
  • it is unused
Returns and exchange requests for items purchased more than 14 days ago might incur collection, delivery and processing fees. However, goods that show a manufacturing defect within the first 6 months of purchase will be repaired, replaced or refunded at no cost to you. See Repairs and warranties.

If you purchased these goods on your own Makro card you don���t need to provide your original invoice, Makro will find it for you.

Frequently Asked Questions
I captured the incorrect delivery address. How do I correct it?

Please contact our Online Support Centre on 0860 600 999. If the delivery address is in a different area, charges may be incurred. If the order has not been dispatched, we will correct the address for you.

How will you sort out repairs under warranty?

Contact your closest store to assist you in logging a service call. If it's a small appliance, you may bring it to the store or we will arrange collection.
Returns Policy

Can I return online purchases?

If you are not happy with your purchase, you have up to 14 days to return it to any of our stores for a refund. Please ensure you retain all packaging, manuals and accessories to allow us in processing the return in store.

You may call our Online Support Centre on 0860 600 999 who will oversee the refund process. Orders may only be refunded to the payment method they were purchased on. Our delivery fee is non-refundable unless otherwise stated. If you are unable to return your item to store or for any particular reason, please contact our Online Customer Support Agent who can assist in putting you in touch with a courier for you to arrange your collection. Collection fees may apply. Promotional, free or bundled items that were part of a purchase must also be returned.
Returns Policy

What items qualify for lockers?

Our website will inform you which items qualify for a locker delivery. Multiple products in an order can qualify for a locker delivery provided they all fit into one locker, or meet the locker volumetric.

Please note that items purchased on Makro's website from third party sellers will not be available for collection in stores or delivery to lockers. These items will only be delivered to you directly.

What should I do if I cannot open the locker?

If the locker will not open, please contact our technical support contact centre on 0861 803 080 (office hours only).

What should I do if I���m not satisfied with my order?

We will refund or exchange most goods if you return them within 14 days of purchase, provided:

  • it is in its original packaging and condition, including all attachments, accessories and documentation;
  • it is unused
Returns and exchange requests for items purchased more than 14 days ago might incur collection, delivery and processing fees. However, goods that show a manufacturing defect within the first 6 months of purchase will be repaired, replaced or refunded at no cost to you. See Repairs and warranties.

If you purchased these goods on your own Makro card you don���t need to provide your original invoice, Makro will find it for you.

Frequently Asked Questions
I captured the incorrect delivery address. How do I correct it?

Please contact our Online Support Centre on 0860 600 999. If the delivery address is in a different area, charges may be incurred. If the order has not been dispatched, we will correct the address for you.

How will you sort out repairs under warranty?

Contact your closest store to assist you in logging a service call. If it's a small appliance, you may bring it to the store or we will arrange collection.
Returns Policy

Can I return online purchases?

If you are not happy with your purchase, you have up to 14 days to return it to any of our stores for a refund. Please ensure you retain all packaging, manuals and accessories to allow us in processing the return in store.

You may call our Online Support Centre on 0860 600 999 who will oversee the refund process. Orders may only be refunded to the payment method they were purchased on. Our delivery fee is non-refundable unless otherwise stated. If you are unable to return your item to store or for any particular reason, please contact our Online Customer Support Agent who can assist in putting you in touch with a courier for you to arrange your collection. Collection fees may apply. Promotional, free or bundled items that were part of a purchase must also be returned.
Returns Policy

What items qualify for lockers?

Our website will inform you which items qualify for a locker delivery. Multiple products in an order can qualify for a locker delivery provided they all fit into one locker, or meet the locker volumetric.

Please note that items purchased on Makro's website from third party sellers will not be available for collection in stores or delivery to lockers. These items will only be delivered to you directly.

What should I do if I cannot open the locker?

If the locker will not open, please contact our technical support contact centre on 0861 803 080 (office hours only).

What should I do if I���m not satisfied with my order?

We will refund or exchange most goods if you return them within 14 days of purchase, provided:

  • it is in its original packaging and condition, including all attachments, accessories and documentation;
  • it is unused
Returns and exchange requests for items purchased more than 14 days ago might incur collection, delivery and processing fees. However, goods that show a manufacturing defect within the first 6 months of purchase will be repaired, replaced or refunded at no cost to you. See Repairs and warranties.

If you purchased these goods on your own Makro card you don���t need to provide your original invoice, Makro will find it for you.

Frequently Asked Questions
I captured the incorrect delivery address. How do I correct it?

Please contact our Online Support Centre on 0860 600 999. If the delivery address is in a different area, charges may be incurred. If the order has not been dispatched, we will correct the address for you.

How will you sort out repairs under warranty?

Contact your closest store to assist you in logging a service call. If it's a small appliance, you may bring it to the store or we will arrange collection.
Returns Policy

Can I return online purchases?

If you are not happy with your purchase, you have up to 14 days to return it to any of our stores for a refund. Please ensure you retain all packaging, manuals and accessories to allow us in processing the return in store.

You may call our Online Support Centre on 0860 600 999 who will oversee the refund process. Orders may only be refunded to the payment method they were purchased on. Our delivery fee is non-refundable unless otherwise stated. If you are unable to return your item to store or for any particular reason, please contact our Online Customer Support Agent who can assist in putting you in touch with a courier for you to arrange your collection. Collection fees may apply. Promotional, free or bundled items that were part of a purchase must also be returned.
Returns Policy

What items qualify for lockers?

Our website will inform you which items qualify for a locker delivery. Multiple products in an order can qualify for a locker delivery provided they all fit into one locker, or meet the locker volumetric.

Please note that items purchased on Makro's website from third party sellers will not be available for collection in stores or delivery to lockers. These items will only be delivered to you directly.

What should I do if I cannot open the locker?

If the locker will not open, please contact our technical support contact centre on 0861 803 080 (office hours only).

What should I do if I���m not satisfied with my order?

We will refund or exchange most goods if you return them within 14 days of purchase, provided:

  • it is in its original packaging and condition, including all attachments, accessories and documentation;
  • it is unused
Returns and exchange requests for items purchased more than 14 days ago might incur collection, delivery and processing fees. However, goods that show a manufacturing defect within the first 6 months of purchase will be repaired, replaced or refunded at no cost to you. See Repairs and warranties.

If you purchased these goods on your own Makro card you don���t need to provide your original invoice, Makro will find it for you.