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Frequently Asked Questions

14 days exchange or refund policy

We will refund or exchange most goods if you return them within 14 days of purchase. However, the goods must still be in their original condition and packaging and you may not have used them at all. If you purchased these goods on your own Makro card you don't even need to provide your original invoice, we will find it for you!

I captured the incorrect delivery address. How do I correct it?

Please contact our Online Support Centre on 0860 600 999. If the delivery address is in a different area, charges may be incurred. If the order has not been dispatched, we will correct the address for you.

How will you sort out repairs under warranty?

Contact your closest store to assist you in logging a service call. If it's a small appliance, you may bring it to the store or we will arrange collection. Returns Policy

Can I return online purchases?

If you are not happy with your purchase, you have up to 14 days to return it to any of our stores for a refund. Please ensure you retain all packaging, manuals and accessories to allow us in processing the return in store.

You may call our Online Support Centre on 0860 600 999 who will oversee the refund process. Orders may only be refunded to the payment method they were purchased on. Our delivery fee is non-refundable unless otherwise stated. If you are unable to return your item to store or for any particular reason, please contact our Online Customer Support Agent who can assist in putting you in touch with a courier for you to arrange your collection. Collection fees may apply. Promotional, free or bundled items that were part of a purchase must also be returned. Returns Policy

My items were delivered broken. What do I do?

Should an item be damaged or defective, please contact our Online Customer Support Centre on 0860 600 999 immediately to arrange for the earliest convenient collection date. Please make a note on the delivery waybill of damages as well. Once returned to the store, the product will undergo an assessment following which a decision be made on the replacement of the item. Promotional, free or bundled items that were part of a purchase must also be returned.
Returns Policy

You delivered the incorrect item. What do I do?

Should an item be incorrect, please contact our Online Support Centre on 0860 600 999 to arrange for the earliest convenient collection date. Once returned to the store, the product will undergo an assessment following which, the correct item will be dispatched. Promotional, free or bundled items that were part of a purchase must also be returned.
Returns Policy