Makro remains dedicated to enhancing our customers shopping experience and, through the new partnership, we aim to also improve on our delivery service. 

What is OneCart?

Welcome to convenience in your pocket! OneCart is a multi-store, online shopping marketplace that allows you to shop from all your favourite stores and supermarkets, on one app, and get your order delivered same-day or scheduled in advance.

How does it work?

Visit www.onecart.co.za or download the OneCart app on Google Play or Apple app store.

Add your delivery address in the address bar and start shopping from a Makro Store near you. You can order your groceries & liquor and have them delivered same-day and you'll never pay more than R100 in service fees (shopper and delivery).

Once you check out, your order will be picked and packed by a OneCart personal concierge Shopper and then delivered by one of our trusted delivery partners.

If the items you selected are low or out of stock, the OneCart Shopper will communicate with you via the in-app chat or by calling you to offer substitute items.

You may also choose the substitutes you prefer before completing your order on the app or website. This will help guide your OneCart Shopper during the picking and packing of your order. If you prefer not to receive any substitutes, you can also specify this on the app or website.

Look out for the OneCart receipt email after the order is complete.

FREQUENTLY ASKED QUESTIONS:
Click here to read more about how payment, refund and receipts work

Click here to read more about ordering and substitutes

Click here to read more quick answers

Have a question or need assistance? For order related queries, please email orders@onecart.co.za. For general queries, email hello@onecart.co.za. Alternatively call 0104761400  for more information.