In order to take advantage of our convenient way to shop, you will need to register for online shopping. To do this, you need to be 18 years or older and have an email address. When registering, you can use your in-store Makro Access Card, or the website will assign you a card number if you don’t already have one. If you are a business customer and want to shop online, you can register as a business.
No problem. The online registration process will allow you to look up your card and you’ll be shopping online in no time. If you are having a problem with the registration process and looking up your card, you can contact us on either 0860 300 999 or 0860 600 999.
An icon is a pictogram or graphic image that is displayed on your screen which helps you navigate through the website swiftly. When an icon is selected it will access a link to the desired area or page you looking for. Icons can also display symbols indicating features as a short reference.
Our website is built to work across all mainstream Internet browsers. But for optimal browsing experience, we recommend:
There is a "Forgot Your Password" link on the login page. You will be prompted to enter an email address to send a password reset email which will allow you to reset your password. Please ensure that you enter the email address you registered with. If your email address has changed, please contact us on 0860 300 999.
Yes. We have taken every precaution to ensure your personal details are safe and secure with us.
All sensitive information you provide is encrypted using industry-standard Secure Sockets Layer technology, and we utilise a leading South African payment processor.
We also insist that all credit card payments use 3D Secure processes (such as MasterCard’s SecureCode and Verified by Visa) so you will be prompted for a one-time PIN when purchasing to prevent you from fraudulent transactions.
Our website can provide an estimation of stock availability for delivery, collection or in-store, based on the previous day’s closing stock. Before you have selected your fulfilment choice, the site looks at your region (determined by your IP address), however only once we have the exact details of the fulfilment location, can we confirm the stock availability. We do our best to source stock even if it is low, but there may be cases where we will need to contact you as this may lead to extended lead times. Unfortunately, due to the nature of our business, we cannot guarentee the stock indicated on the site is in-store. However if you want to confirm the quantity available, it’s best to contact us on 0860 409 999 or your closest store. (Please note: its against business practice to reserve stock).
Where possible, our general merchandise and liquor range is available for purchasing online. Currently, the following exceptions do apply:
Our food range can be browsed, but is unfortunately not available for online purchase at this stage.