Frequently Asked Questions

In order to take advantage of our convenient way to shop, you will need to register for online shopping. To do this, you need to be 18 years or older and have an email address. When registering, you can use your in-store Makro Access Card, or the website will assign you a card number if you don’t already have one. If you are a business customer and want to shop online, you can register as a business.

Yes, follow the easy steps to register as an online shopper. You can use your existing Makro Access Card and will be asked to verify some information as part of the registration process.

No problem. The online registration process will allow you to look up your card and you’ll be shopping online in no time. If you are having a problem with the registration process and looking up your card, you can contact us on either 0860 300 999 or 0860 600 999.

For your convenience we have maintained a static password that will not expire. However, should you wish to change your password, you can either change it in your ‘My Details’ section or reset it following the password reset process (see above).

An icon is a pictogram or graphic image that is displayed on your screen which helps you navigate through the website swiftly. When an icon is selected it will access a link to the desired area or page you looking for. Icons can also display symbols indicating features as a short reference.

Thawte Security is a Certificate Authority that essentially secures the Makro website by validating security certificates with our affiliates to ensure that our connection both to and from are secure at all times.

Our website is built to work across all mainstream Internet browsers. But for optimal browsing experience, we recommend:

• Internet Explorer - Version 10 and later (Windows only)
• Firefox - Version 24 and later (Windows & Mac)
• Google Chrome - Version 30 and later (Windows & Mac)
• Safari – Version 6 and later (Mac only)

No, as our online shop currently only allows one Makro Access Card to be associated with one email address at a time.

Makro attempts to make your online shopping experience as secure as possible. The password entered on registration must be alpha-numeric (that is, a mix of letters and numbers) and must be a minimum of 8 characters in total.

There is a "Forgot Your Password" link on the login page. You will be prompted to enter an email address to send a password reset email which will allow you to reset your password. Please ensure that you enter the email address you registered with. If your email address has changed, please contact us on 0860 300 999.

Yes, as our website is designed to be used across current mainstream mobile devices, such as tablets (e.g. Apple iPad or Samsung Galaxy Tab) or mobile phones (e.g. Apple iPhone, Samsung Galaxy S range, Microsoft Lumnia, or Blackberry Q10).

Yes. We have taken every precaution to ensure your personal details are safe and secure with us.
All sensitive information you provide is encrypted using industry-standard Secure Sockets Layer technology, and we utilise a leading South African payment processor.
We also insist that all credit card payments use 3D Secure processes (such as MasterCard’s SecureCode and Verified by Visa) so you will be prompted for a one-time PIN when purchasing to prevent you from fraudulent transactions.

Our website can provide an estimation of stock availability for delivery, collection or in-store, based on the previous day’s closing stock. Before you have selected your fulfilment choice, the site looks at your region (determined by your IP address), however only once we have the exact details of the fulfilment location, can we confirm the stock availability. We do our best to source stock even if it is low, but there may be cases where we will need to contact you as this may lead to extended lead times. Unfortunately, due to the nature of our business, we cannot guarentee the stock indicated on the site is in-store. However if you want to confirm the quantity available, it’s best to contact us on 0860 409 999 or your closest store. (Please note: its against business practice to reserve stock).

As we are competitively priced and our stock sells on demand, we cannot guarantee stock. However we will try our best to source the items for you. We will be in contact with you should we encounter any problems with stock.

Where possible, our general merchandise and liquor range is available for purchasing online. Currently, the following exceptions do apply:

• Trailers, due to their licensing requirements
• Hazardous products, such as pool chemicals and liquid petroleum products
• Google Chrome - Version 30 and later (Windows & Mac)
• Clothing

Our food range can be browsed, but is unfortunately not available for online purchase at this stage.

We have no limitations on liquor purchases. However, any purchase over 150 litres requires a valid liquor license. If you are purchasing in your private capacity, you will need to provide us with written approval from the CEO of the Liquor Board.