TERMS OF USE

Version date: May 2025

1. INTRODUCTION

   1. Welcome to Makro website and/or mobile application available at www.makro.co.za ("Website"), a company that forms part of Massmart Holdings (Pty) Ltd and is affiliated with brands including Builders, Game, Makro, Cash & Carry, Jumbo and Shield (The Massmart Group). Please take a moment to read these online terms and conditions including our policies (collectively referred to as the "Terms") as applicable to both our stores and online in order to understand how they apply to you, the customer (“you”) and your use of our Website and any products (“Products”) or services (“Services”) that you may order online.
   2. These Terms constitute the whole agreement between you and us relating to your access to the Website. Each time you access the Website you agree to be bound by the version of the Terms posted on the Website at the time. You are advised to regularly check these Terms for any amendments. By accessing the Website and/or registering on the Website, you agree that you have read and understand these Terms and agree to be bound by them without any modification by you.
   3. In accessing the Website you represent and warrant that you have legal age and capacity and /or authorised to enter into a binding contract with us.
   4. Accessing and making use of the Website is not available to customers accessing it from countries in the European Union.
   5. If you violate or do not agree to these Terms, then you should no longer access this Website and your use of this Website is unauthorised.
   6. No provision in these Terms is to be interpreted or construed as excluding or waiving any rights which you may have in terms of the ECT Act, the CPA, as such Acts may be amended from time to time or any other applicable laws.
   7. If you have any questions regarding our Website, the Terms, our Products or Services, please contact us.
   8. In using this Website you may access some of its content and transmit your content to us. These Terms include details of the licenses we apply to our content and which we require you to apply to your content when transmitted or otherwise made available to us.
   9. Makro allows third party sellers to list and sell their Products on the Website. Makro will indicate on the relevant Product pages and checkout pages when Products are for sale by a third party seller and in such event, the sale agreement will be entered into between you and the third party seller.

2. DEFINED TERMS

   1. The following expressions shall bear the meanings assigned to them below and related expressions shall bear corresponding meanings –

      1. “access” when used in the context of –

         1. a website, means to visit, use, load in a web browser, mobile phone or similar software application or device or otherwise engage with a website;
         2. content, means to copy, download, view, modify, adapt, load in a web browser, mobile phone, software application or device or to otherwise engage with and/or manipulate such content;
      2. “content” means all information (such as data files, written text, computer software, music, audio files or other sounds, photographs, videos or other images) which you may have access to as part of, or through your access to the Website;
      3. “CPA” means the Consumer Protection Act, 2008;
      4. “customer” means the entity and/or individual accessing the Website;
      5. “data message” has the meaning assigned to it under ECT Act;
      6. “ECT Act” means the Electronic Communications and Transactions Act, 2002;
      7. “intellectual property” means, collectively, the patents, copyrights (and moral rights), trade marks, designs, models, brands, names, trade names, graphics, icons, hyperlinks, know-how, trade secrets and any other type of intellectual property (whether registered or unregistered including applications for and rights to obtain or use same) which we own, license, use and/or hold (whether or not currently) on or in connection with the Website;
      8. “know-how" means all the ideas, designs, documents, diagrams, information, devices, technical and scientific data, secrets and other processes and methods we use in connection with the Website, as well as, all available information regarding marketing and promotion of the products and services described in these terms of use, as well as all and any modifications or improvements to any of them;
      9. “Payment Provider” means the service providers, including PayU, who shall be processing the payments made by you to us by means of a credit card or EFT purchase via the Website;
      10. “Online Account” means your online customer profile account against which account you can transact online or in store, subject to these Terms;
      11. “post” means to upload, publish, transmit, share or store;
      12. “Product” means the products sold either by Makro or Sellers which can be purchased on the Website in terms of these Terms and “Products” shall have a similar meaning;
      13. “Sellers” means independent third parties who sell Products on our Website through the Makro marketplace and are identified through the sellers business name reflected next to the words “Sold By”;
      14. “trade marks” means those trade marks we own (or which we are designated as beneficial owner of) and any other trade marks, designs, logos, style names, tag lines and slogans which we own or have the right to use or any derivative service offerings of, and applications for, any of same;
      15. “third party website” means any website which is not owned or controlled by us;
      16. “you” and "Users" means the Website’s users;
      17. “us”, “we” and “Makro” means Masstores (Pty) Ltd, t/a Makro, registration number 1991/006805/07, a private company duly incorporated in accordance with the company laws of the Republic of South Africa (including our affiliates and subsidiaries). As the context implies, in certain instances, “we” shall include the “Sellers”;
      18. “Website” means the Makro website at www.Makro.co.za;
      19. “Wish List” means a list of Products you wish to purchase at a later stage.
   2. Any reference in these Terms to a party shall, if such party is liquidated or sequestrated (the meaning of which includes any analogous proceedings in any other jurisdiction), be applicable also to and binding upon that party’s liquidator or trustee, as the case may be.
   3. When any number of days is prescribed such number shall exclude the first day and include the last day unless the last day falls on a Saturday, Sunday or gazetted public holiday in the Republic of South Africa, in which case the last day shall be the next succeeding day which is not a Saturday, Sunday or public holiday in the Republic of South Africa;
   4. All annexures and amendments to these Terms form an integral part of these Terms and, therefore, our contract with you.

3. WE MAY CHANGE ASPECTS OF THE WEBSITE

   1. We may add new features and modify or even discontinue existing features without notice to you and in our sole discretion. You agree to this on registration or by continuing to use the Website.
   2. You are free to stop accessing the Website at any time without notifying us. Doing so will not affect the results of, or remove the effects of your access to the Website.

4. DEALINGS WITH THIRD PARTIES

   1. Links to and from the Website from and to other websites belonging to or operated by third parties do not constitute our endorsement of such third party websites or their contents nor do we necessarily associate ourselves with their owners or operators. You are solely responsible for identifying and familiarising yourself with any terms and conditions which will govern your relationship with such third party/ies.
   2. We have no control over third party websites and you agree that we are not responsible or liable for any content, information, goods or services available on or through any such third party websites or for any damage, damages or any other loss caused or alleged to be caused by or in connection with your use of or reliance on any such content, information, goods or services available on or through any such third party websites. You further agree that where you access third party websites, you do so entirely at your own risk.
   3. In the case of Products sold by third party sellers, Makro relies on information relating to product, content and/or inventory as provided by the relevant third party seller and therefore Makro bears no liability for any inaccuracies in the information supplied to it.

5. PERSONAL INFORMATION

   1. We shall take reasonable steps to protect your personal information. Details of what personal information we collect, what we do with it and what you should know about submitting personal information when you access the Website can be found in our Privacy Policy. Please refer to our Privacy Centre as we recommend you read our Privacy Policy very carefully before continuing to use our Website.
   2. We may ask you to submit your personal information to us through the Website in order to access aspects of the Website or make use of services we offer on or through the Website.
   3. We may transfer your personal information to third parties in South Africa and/or internationally in accordance with applicable laws and in order to fulfil your order.
   4. You warrant that the personal information you submit is accurate, current and complete. You will be denied access to the Website should you breach this warranty or subsequently be found to have breached this warranty.
   5. We may take steps to verify your personal information which you submit to us. You irrevocably consent to this verification process with recognized credit bureaus on registration of your Account. This includes any verification of a customer as a Business and/ or Seller. You acknowledge and agree that your access to the Website may be limited until such time as the verification process has been successfully completed.
   6. Should you not agree to the verification process or withhold your consent as contemplated above, your access to the Website, generally, may be suspended or terminated and you waive any claims you may have against us, our officers, directors, employees, servants, agents and/or contractors arising out of our denial of access to you to the Website.
6. COLLECTION OF COOKIES, TAG MANAGEMENT AND OTHER TRACKING TOOLS

By accepting the cookie and tag management options when accessing the website, you agreed to our Privacy Policy. A cookie is a piece of information that is deposited on your computer's hard drive by your web browser when you use our computer server. The cookies enable us to recognise you and give us information about your previous visits. Most browsers accept cookies automatically, but usually you can alter your settings to prevent automatic acceptance. If you choose not to accept cookies, this may disable some of the features of our Website. Similarly, tags convey information from the Website to the search engine and enhance your overall online experience. The information that we collect and may share with our advertisers is anonymous and not personally identifiable. It does not contain your name, address, telephone number or email address.

1. ACCEPTABLE USE

   1. You may not access the Website for or in conjunction with any illegal, unlawful or immoral purposes or as prohibited by these Terms.
   2. You may not frame the Website in any way whatsoever without our prior written permission.

   3. Recognising the global nature of the Internet, you agree to comply with all local laws, rules, guidelines and regulations regarding your conduct on the Website.

      1. You agree to adhere to generally acceptable Internet and e-mail etiquette and that you will not upload, post or otherwise transmit any content that contradicts 7.3 above.

   4. Should you engage in any practice that contradicts 7.2 and 7.3 above, which shall be determined in our sole discretion (and which decision shall be final), then we shall be entitled, without prejudice to any other rights we may have, to:

      1. without notice, suspend or terminate your access to the Website;
      2. hold you liable for any costs we incur as a result of your misconduct; and/or
      3. notwithstanding our Privacy Policy referred to above, disclose any information relating to you, whether public or personal, to all persons affected by your actions where we are compelled by law to do so.
   5. We are entitled, for purposes of preventing suspected fraud and/or where We suspect that you are abusing the Website and/or have created multiple user profiles to take advantage of any promotions (including coupons, vouchers and targeted discounts) intended by Us to be used once-off by you, to monitor your usage online, suspend and/or remove you from our database (including suspending or terminating your access to the Website), refuse to accept or process payment on any order, and/or to cancel any order concluded between you and Makro, in whole or in part, on notice to you. We further reserve the right to disclose your information to the relevant authorities for purposes of further any investigation, whether civil or criminal. We shall only be liable to refund you if you have already paid by you and subject to our Returns Policy, and Makro accepts no other liability which may arise as a result of such delisting, removal and/or refusal to process any order.

2. LICENSE TO USE:

   1. Our license to you:

      1. We grant you a personal, non-commercial, revocable, worldwide, royalty-free, non-transferrable and non-exclusive license to access our content on the Website. This license is for the sole purpose of enabling you to access the Website, in the manner permitted by these Terms. In the event we revoke this license, you may no longer access the Website.
      2. Unless we have given you specific written permission to do so, you may not transfer, through an assignment of rights, sub-license or otherwise, your rights to access the Website.
      3. To the extent that any copying, reproduction, distribution, transmission, display, broadcasting or publishing of any content is expressly permitted (such permission to be interpreted in its most restrictive sense) you may do so, provided that all trade marks, trade names, copyright, ownership, proprietary and confidentiality notices as are included on the original content are retained and displayed without alteration or modification and not in any manner obscured or removed.
      4. You acknowledge that you do not acquire any ownership rights or rights of use in or to any content by copying, reproducing, distributing, transmitting, displaying, broadcasting or publishing that content except where explicitly permitted to do so in these Terms or otherwise in writing from us.

   2. Your license to us:

      1. In the event you post any content on, to or through the Website, you grant us a non-exclusive, fully-paid, royalty free, transferrable and worldwide license to moderate, use, modify, delete from, add to, publicly perform, publicly display, reproduce or distribute such content solely on or through the Website including without limitation, distributing part or all of your content in any media formats and through any media channels and make use of the content in our advertising campaigns.

      2. The license you grant to us means that -

         1. you are free to license your content to anyone else in addition to us;
         2. we are not required to pay you for the use of the content you post to the Website;
         3. we may make commercial use of your content;
         4. we are able to use our affiliates, sub-contractors and other partners such as Internet content delivery networks and wireless carriers to make the Website available; and
         5. the license extends to anywhere in the world because of the global nature of the Internet and the fact that our users can access the content from anywhere in the world.

      3. Because you can only lawfully license content you have certain rights in, you represent and warrant that:

         1. you own the content you post to or through the Website or otherwise have the right to grant the license set forth in this section, and
         2. posting your content to or through the Website does not violate the privacy rights, publicity rights, intellectual property rights or copyright, contractual rights or any other rights of any person or entity.
      4. You also agree to pay for all royalties, fees, and any other monies owing to any person or entity by reason of any content you post to or through the Website.
3. INTELLECTUAL PROPERTY

All intellectual property rights, including copyright, in all materials, including trademarks, logos, photographs, images, text and other graphics which form part of the Website are owned by the Massmart Group alternatively the Massmart Group is the lawful licensee thereof. Such rights are protected by both South African and international intellectual property laws. All data and information communicated to or from the Website and/or any Website information as well as the database is the sole property of the Massmart Group.

1. We may monitor your communications

   1. Subject to the provisions of the Regulation of Interception of Communications and Provision of Communication-related Information Act, 2002 ("RIC Act") you agree to permit us to intercept, read, disclose and use all communications you send or post to us or the Website or using the Website and/or to our staff and/or employees.
   2. We reserve the right to block, filter and/or delete all communications you send or post to us or the Website or using the Website and/or to our staff and/or employees. We also reserve the right to remove any communications upon the request of any third party.
   3. You agree and acknowledge that the consent you provide above satisfies the “writing” requirement specified in the Electronic Communications and Transactions Act, 2002 ("ECT Act") and in the RIC Act.

2. COMPLAINTS PROCEDURE

   1. If you are of the view that your rights have been infringed through the unlawful use of the Website, access by other Website users or third parties, you may address a complaint to us by emailing makrocare@makro.co.za or calling us directly on 0860 600 999. Please include the following information in your complaint which may be of assistance in resolving the problem:

      1. the full names and address of the complainant;
      2. the written or electronic signature of the complainant;
      3. identification of the right that has allegedly been infringed;
      4. identification of the material or activity that is claimed to be the subject of unlawful activity;
      5. the remedial action required to be taken by us in respect of the complaint;
      6. telephonic and email contact details, if any, of the complainant;
      7. a statement that the complainant is acting in good faith;
      8. a statement by the complainant that the information in the take-down notification is to his or her knowledge true and correct;
      9. please quote any order/ reference number allocated to you in respect of said complaint.
   2. We will investigate the complaint on receipt of a complete and properly formulated complaint notice and will take appropriate action where necessary. Such action may include, but is not limited to, removing the offending content from the Website and/or appropriate action taken against the relevant user and/or third party.

   3. You further have the right to submit your complaint to the Consumer Goods and Services Ombud ("Ombud") and may proceed to contact the Ombud via the following details:

   4. Sharecall: 086 000 0272

   5. Website: www.cgso.org.za
   6. Email: complaints@cgso.org.za

3. WARRANTIES, LIMITATIONS OF LIABILITY AND INDEMNITIES

   1. To the fullest extent permissible by law, we make no representations and give no warranties of any kind, whether expressly or implied, including without limitation to the implied warranties that:

      1. the content published to the Website is fit for any purpose; or
      2. your access to the Website will be uninterrupted and error-free.
   2. The use of the Website is entirely at your own risk and you assume full responsibility for any risk or loss resulting from use of the Website or reliance on any information on the Website.
   3. Although we take steps to verify information presented on or through the Website, we do not warrant the accuracy or reliability of any advice, opinion, statement, or other information contained in, displayed on, linked to or distributed through the Website that we and/or other users may publish to the Website. You acknowledge that any reliance upon any such opinion, advice, statement or information shall be at your sole risk.
   4. Although Goods sold from the Website may, under certain specifically defined circumstances, be under warranty, the Website itself and all information provided on the Website is provided “as is” without warranty of any kind, either express or implied, including, but not limited to, the implied warranties of merchantability, fitness for a particular purpose, completeness, or non-infringement, as may be allowed in law.

   5. Whilst we take reasonable precautions in our operation of the Website, neither we or our agents or representatives will assume any responsibility and disclaim all liability for any loss, liability, injury, expense or damage, whether arising under contract, delict or otherwise and whether the loss was actually foreseen or reasonably foreseeable) of any nature arising from negligence and which is suffered by any person who accesses, uses or relies on the Website or any of its content. Without limiting the generality of this paragraph, we will not be responsible for any loss, liability or damage of any nature incurred by whomever and resulting directly or indirectly from:

      1. viruses that may infect your computer equipment or software or other property when you access the Website. Any content you access through the use of the Website is done at your own discretion and risk and you will be solely responsible for any damage to your computer system or loss of data that results from accessing the Website;
      2. the unavailability of, any interruption in or your use of the Website access (either in part or as a whole) for any reason whatever.
   6. You hereby indemnify us and our directors, officers, employees, servants, agents and/or contractors and/or other persons for whom in law we may be liable from any loss, damage, damages, liability, claim or demand due to or arising out of your access to or use of the Website or your breach of these Terms.

4. GOVERNING LAW AND JURISDICTION

   1. The Website is controlled and maintained from our facilities in Johannesburg, South Africa. You irrevocably agree that the law of the Republic of South Africa shall govern your access to the Website and these Terms.
   2. You consent to the jurisdiction of the South African courts in respect of disputes which may arise out of your access to the Website and these Terms.

5. LEGAL SERVICE OF DOCUMENTS AND NOTICES

   1. We choose the addresses set out in clause 17 below for all communication purposes under these Terms, whether in respect of court process, notices or other documents or communications of whatsoever nature.
   2. You agree that we may, but are not obliged to, serve notices or other documents or communications on you using your email address. In such cases, you agree further that our notices or other documents or communications will be deemed to have been served on you no later than 24 hours after the notices or other documents or communications were sent.
6. SEVERABILITY

Any provision in these Terms which is or may become illegal, invalid or unenforceable shall be ineffective to the extent of such prohibition or unenforceability and shall be treated as if it were not written and severed from these Terms, without invalidating the remaining provisions of these Terms.

1. TERMINATION

   1. If you breach any of these Terms, we may immediately, automatically and without notice to you, terminate your access to our Website, and/or prohibit your future access to the Website, and/or take appropriate legal action against you, without incurring any liability to you of any nature whatsoever and howsoever arising.
   2. The termination of the Terms will be without prejudice to any other rights that we may be entitled to under these Terms or at law, and will not affect any accrued rights or liabilities, nor the coming into or continuance in force of any provision of the Terms which is expressly or by implication intended to come into or continue in force on or after such termination.

ONLINE PURCHASING TERMS

In addition to the above clauses, the following clauses will be applicable to the use of the Website pertaining to the viewing and/or purchasing of the Products on the Website:

1. ONLINE REGISTRATION

   1. To buy Products on our Website you must be over the age of 18 (eighteen) and/or authorized representative of your entity.
   2. Registration as a purchaser on the Website is free and does not oblige you to purchase anything. You must register with us before placing your first order online. Please register or Log In here.
   3. Registration and/or use of our Website constitutes your acceptance and agreement to be bound by the Terms of our Website. To register you will be required to provide certain personal information which is protected as required by the South African Protection of Personal Information Act, 4 of 2013.
   4. When registering with us, you will be required to provide either a cell phone number or an email address and a password which will be used as your username and password for the Website. Please keep your password private as we accept no liability for any damages suffered or losses incurred from the use or misuse of your account. Depending on what you selected when registering with us, a One Time Pin (OTP) will be sent to your cell phone number or email address.
   5. You will be required to enter your email address and password each time you visit our Website to place an order. To amend any registration particulars please click here where you can edit your details.
   6. In registering as a purchaser you are required to provide us with complete and accurate information about yourself and/or entity you represent. By doing so you warrant that the information provided is correct and the responsibility solely rests with you to ensure that your information is always kept up to date and remains accurate. Upon acceptance of your registration, you will receive an email confirming your registration as a purchaser on the Website. If you do not receive the email confirmation, you should contact us.
   7. You must keep your password private as Makro accepts no liability for any damages suffered or losses incurred from the use or misuse of your account and/or trade account.
   8. Should you provide any personnel within your business and/or third party with your login details/ password, you authorise such personnel / third party’s transactions made on your behalf and you accept responsibility for these transactions including any transactions that may be processed through your trade account.

2. MAKRO CARD (“MCard”)

   1. Any transaction at our Makro store and/or online requires a Makro card number to be presented.
   2. Makro may issue you with a virtual card which can be utilized when making purchases at Makro. Your Makro card number is automatically assigned to you on registration online. If the email you register with online has an existing Makro card number, we will link same for you.
   3. The card is not a credit or debit card and no money can be loaded on to the card.
   4. Makro may cancel or withdraw the Makro Card from any customer and may terminate the Makro Card terms at any time and for any reason whatsoever.
   5. You will ensure that your Makro Card is kept safe and Makro will not be liable for any loss or damage you may suffer as a result of your Makro Card being utilized without your permission.
   6. You hereby consent to Makro utilizing the information contained in your application in order to issue you with a Makro Card and all such information will be processed in accordance with all applicable Privacy Laws and our Privacy Policy.
   7. If you have opted in to receive specials and deals from Makro and/or Massmart Group then the Massmart group will use your information to personalize its service and make communication more relevant to individual customers via, email, telephone, or in person. This includes direct marketing activities like promotional offers, news and information about products and services that we think will be of interest to customers. In addition, your information will be processed as legally permitted, including for retention, analysis and research purposes and in the continued maintenance and improvement of customer experience and service levels by our online platforms.

3. PRODUCT IMAGES, REPRESENTATION AND PRODUCT DESCRIPTION

   1. We have made every effort to display the Products on the Website as accurately as possible, including:

      1. the images that represent a visual depiction of the Product;
      2. features and descriptions that pertain to the Product; and
      3. specifications in respect of the Product;

however, the actual Product delivered may be subject to variations in appearance, as the Product’s packaging may differ over time. It remains your responsibility to ensure that the Product you ordered is correct and the Product description and/or model number will always overrule any related images when resolving a dispute about a Product.

• 1. Where dietary or other allergen information is important to you please ensure that you check with the product manufacturer that the product is suited for your requirements. We recommend that you do not solely rely on the information that pertains to a specific product on this Website and always ensure that you refer to the product label itself. We are unable to accept liability for any incorrect/incomplete information posted on the Website in this regard. This does not affect your statutory rights. We and any of our respective directors, officers, agents, contractors, interns, suppliers and employees will not be liable for any damages, losses or causes of action of any nature arising from any use of these products.
  2. Upon delivery and/or collection of the Product you will be required to satisfy yourself of the nature and quantity of the Products. You may be required to sign a delivery note confirming receipt of the Products which shall constitute proof that you have inspected the Products and are satisfied that the Products received are in accordance with your order placed through the Website.
  3. As the actual colours you see will depend on your computer's monitor we cannot guarantee that your monitor's display of any colour will be accurate.
  4. Images of Products may include ancillary items which are sold separately and you will be required to place an additional order for such ancillary items.
  5. If you are not satisfied with the Products delivered then you may return such Products subject to our Return and Refund Policy, as amended, from time to time.

1. SELLERS (INDEPENDENT THIRD PARTY SELLERS ON MAKRO MARKETPLACE)

   1. Makro in certain instances provides a platform to facilitate transactions between customers and Sellers and Makro will indicate on the relevant product pages and cart checkout when a Product is “sold by” a Seller. In these circumstances, Makro is neither the purchaser nor the seller of these Products unless otherwise expressly specified by Makro.
   2. The Seller, unless indicated otherwise by Makro, is solely responsible for the fulfilment of the delivery of the Product and therefore the sale formed on acceptance of your order for Products sold by a Seller is solely between you and such Seller. As a consequence Makro is not a party to that sale, however, as a value add, Makro will support and facilitate any customer queries relating to the sale between Seller ad customer.

2. MARKETING, PROMOTIONS AND CAMPAIGNS

   1. By virtue of completing a transaction with any brand of the Massmart Group of Companies and should you consent to receiving marketing communication, you may receive marketing communications from any company within the Massmart Group of Companies. You can unsubscribe at any time and our communications will provide the mechanism for you to do so. Our Privacy Centre provides more details on how we use and manage your personal information and how you can contact us regarding your Privacy rights.

   2. Makro, from time to time markets, promotes and/or offers deals on various Products within a specified duration in order to promote Products. These include but are not limited to:

      1. daily deals (available from 00h01 – 23h59 on weekdays only)
      2. mobile app deals for the Makro App
      3. bundle deals and
      4. other temporary discounted deals

(collectively hereinafter referred to as “Campaigns”).

• 1. All Campaigns are available for a limited time only which validity period will be stipulated on any marketing material in a physical store and/or Website, www.makro.co.za (including the Makro App), save in the event of an advertising error (including an obvious error). In addition, Campaigns may have a stock limit and the Campaign may terminate earlier if stock allocated for the Campaign runs out. After a Campaign is sold out, those particular Products may, in Makro’s discretion be available on the Website and/ or Makro App and/or physical store at their normal selling prices (but no longer as a Campaign).
  2. Makro reserves the right to restrict quantities and/or repeat orders for sale per customer for Campaign Products and we do not guarantee a specific saving from any Campaign and the extent of the Campaign is at the sole discretion of Makro.
  3. Adding a Campaign to your cart, or completing your order for a Campaign without paying for it, does not reserve the Products for you. Makro must receive payment from you within 24 hours of you placing your order for a Campaign, otherwise we will cancel your order. Payment must also have taken place during the Campaign validity period. Makro may reserve stock for customers in the order in which it receives payment.
  4. Makro may also from time to time have Campaigns applicable exclusively to the Makro App, and/or online only, although these may also be displayed on the Website, mobile site, Makro App and/or in-store. We appreciate that customers may use our Website to research pricing before visiting one of our physical stores. However, please note that pricing on our Website and/or Makro App does not constitute an offer by any of our physical stores and in-store pricing may vary. Some of the Products are available online only as they are sold by our Sellers and not available in our physical stores, these Products may also have a different price then on the third party seller’ site.
  5. Makro App Only Campaigns are only available for purchase using the Makro App and their prices may differ from the normal selling prices at which those particular Products may be available on the website or mobile site. You will only receive the Makro App Only Campaign price if you pay for your order using the Makro App before the Makro App Only Campaign validity period expires or Products sell out. You will not receive the Makro App Only Campaign price if you pay for your order using the website or mobile site, or if you don’t pay for your order before the Makro App Only Campaign validity period expires or Products sell out.
  6. Any bundle Campaigns will require the customer to add to cart each of the Products applicable to the Campaign in order to qualify for the Campaign. Bundle Campaigns are different from any bundle of pre-packed Products as compiled by our supplier and/or Sellers that is sold as a single unit and any savings in this regard as applied as a whole to the single bundle price rather than to individual components.
  7. Any saving or discount resulting from purchasing a bundle Campaign instead of its component products separately may be applied to any of the component products individually in Makro’s sole discretion. The actual purchase price (after applying any applicable saving or discount) of each component product will be communicated to you upon checkout and reflected in your order history. This is relevant to the amount that would be refunded to you, if you were to return any product in a bundle Campaign for a refund, subject to the terms and conditions set out in our Returns Policy. In addition, Makro reserves the right to request during any return request that all components in a bundle Campaign be returned.
  8. The Campaign Products cannot be applied in conjunction with any other discount including but not limited to any student discount, staff and pensioners discount and/or birthday discounts.
  9. Makro reserves the right to cancel, correct or amend a Campaign for any reason whatsoever and entirely within Makro’s discretion. If a Campaign includes a promotional competition as defined in the Consumer Protection Act, such promotional competition will be subject to the specific promotional competition terms and conditions.

1. PRE-ORDERS

   1. Makro may advertise a Product or make available certain Products on pre-order for a specific time only. The availability to pre-order a Product will be on a first come, first serve basis and we provide no warranty that you will be able to pre-order any Product.
   2. You will be required to pay, upfront, for the unreleased product in order to pre-order a Product. Due to demand, your pre-order may not be considered successful until such time as Makro has accepted your payment in full and provided you with written confirmation that the pre-order has been received and will be processed by Us. These Terms of sale will apply to any Products.
   3. Prices are subject to change and pre-orders will be charged at the current price as at the time of placing the order.
   4. All release dates are estimate and should be used for guidance only. The release dates may be subject to change.
   5. Makro reserves the right to make changes to Product specifications, release dates and pricing without prior notice to you. Should you not wish to proceed with a pre-order following such changes then you will be entitled to refund of the price paid to Makro and subject to Makro’s returns and refund policy.
   6. Pre-orders are subject to availability and Makro may limit the quantity of pre-orders for any particular Products.
   7. Pre-order Products will be shipped for delivery as soon as possible after the release of the Product into the market. Makro will communicate anticipated delivery times to you. Due to demand, the delivery of the Product may be delayed outside of the standard delivery times communicated by Makro for standard orders.
   8. Makro will not be liable for any delays in the delivery or dispatch of any Product as it depends on availability and supply from the supplier of the Product.
   9. The customer will receive an invoice for the pre-order Products when payment is received in full for the pre-order Products. Payments for pre-ordered Products is paid in advance. The payment made advance will not accrue any interest and the customer will not be entitled to be paid any interest on the advance payment.
   10. Pre-orders can be cancelled before the Product is dispatched. Cancellations made after dispatch are subject to these Terms and the Makro return and refunds policy.
   11. Additional delivery fees may be applicable for the delivery on any pre-ordered Products. You will be notified by Makro of any such delivery fees prior to the dispatching of the pre-ordered Products. Payment of the full delivery fee will be required to be made before any Products is dispatched and a failure to make the payment may result in Makro automatically cancelling the pre-order and refunding you any payments made in advance and subject to Makro’s returns and refund policy.
   12. Makro reserves the right to cancel any pre-orders for any reason whatsoever and we will not be liable for any loss and/or damage which may be suffered as a result of such cancellation of the pre-order.
   13. Makro may, in its discretion, limit the number of Products that can be pre-ordered by you in a single or multiple orders. Makro gives no warranty that you will be able to pre-order a Product.

2. PRODUCT PRICING AND AVAILABILITY

   1. The Products displayed on the Website are subject to availability and will be delivered within the Republic of South Africa only, within the areas as determined by us from time to time.
   2. You will be required to select your fulfilment store from which the Products will be purchased. Available delivery areas are identified at the checkout process when the delivery address is entered.
   3. You may order Products from more than 1 (one) store or third party seller, but additional delivery fees may be incurred.
   4. It is your responsibility to ensure that the delivery address, including suburb and postal code, is correct. We will not be liable for any Products or additional costs which may be incurred as a result of Products delivered to an incorrect address which is provided by you.
   5. All prices displayed on the Website are valid and effective only in the Republic of South Africa for the day that they are viewed and do not constitute an offer by any of our physical stores. We reserve the right, without prior notice, to discontinue or change pricing or specifications of Products and Services offered on this Website without incurring any liability whatsoever.
   6. In certain circumstances, a customer may view a Product on the search result page with a price offering that may change depending on the customers location as detected after the customer clicks and views the Product page. Kindly note that due to serviceability issues, these Products may not be available for delivery to your location and the Product that is capable of being delivered to your location will be visible on the Product page selected, accordingly, the price of the Product may differ.
   7. We cannot guarantee availability of stock but will endeavour to source stock where possible to fulfil your order. Where Products cannot be delivered, we will endeavour to contact you based on the information provided at registration, and either offer the option to cancel the order, reduce the quantities or offer suitable alternatives, where applicable. If we are unable to supply each and every Product ordered or in the quantities ordered and cannot contact you then you nevertheless agree to accept delivery and make payment for those Products correctly delivered.
   8. You will be able to create a Wish List of Products you wish to purchase at a later stage on your profile. Please be advised that a Wish List does not secure the Price of the Product or availability of stock.
   9. For online purchases you will be charged the prices that are reflected on the Website, subject to availability and save where Inadvertent and Obvious Errors (as per clause 27 below) have occurred. The prices include Value-Added Tax. Special promotions may be subject to certain conditions, including stock availability and limited offer stipulations.
   10. It is important to note that the offer to do business with you online in relation to any Products advertised for sale on our Website, will only become binding once we have confirmed the conclusion of the agreement to you, despite you having made payment already. Refer to our clauses below dealing with Inadvertent and Obvious Errors and Confirmation of Orders.
3. TAX DUTIES APPLICABLE ON PRODUCTS

Makro sells Products on behalf of third party Sellers some of who are not VAT registered. You remain solely liable for any and all taxes/ VAT submissions to be paid to any applicable revenue authority, including the South Africa Revenue Service, in respect of any invoice relating to a business transaction for the sale of goods or services on the Makro Site. Should you intend to purchase VAT applicable Products only, it remains your responsibility to ensure at checkout that that Products purchased from Makro are VAT applicable products.

1. INADVERTENT AND OBVIOUS ERRORS

   1. We regret that no order can be accepted if we identify an inadvertent and obvious error in the prices of Products or Services or the description of any of our Products or Services on our online platform, this includes inadvertent and obvious errors due to any technical or system error. Should we become aware of a pricing error in respect of any Products or Services advertised by us online, we will be entitled to notify you of such error and at our election either (a) cancel the transaction and if you have already made payment of any Products, we will refund you such payment; or (b) uphold the transaction and allow you to pay the correct price before the order will be fulfilled, subject to stock availability.
   2. We appreciate that customers may use our website to research pricing before visiting one of our physical stores. However, please note that pricing on our Website does not constitute an offer by any of our physical stores and in-store pricing may vary.
   3. To avoid disappointment, we therefore recommend that pricing and stock availability is confirmed with the respective store prior to visiting the store.

2. CONFIRMATION OF ORDERS

   1. Orders placed online constitute your offer to purchase subject to these Terms. On receipt of your order we will send you an email and/or sms describing the Products and services you have ordered. These communications confirm we have received your order, but do not represent any acceptance of your offer to purchase Products or services contained in that order. We are not legally obliged to provide the Products and services to you during the offer process.
   2. We will indicate our acceptance of your order by confirming delivery of the Products to you or allowing you to collect them. An agreement of sale will only be concluded when payment has been made AND the Products have been delivered at your chosen address or handed over to you for collection. This is regardless of any communication from us stating that your order or payment has been received.
   3. We will indicate our rejection of your order by cancelling it and, as soon as possible thereafter, refunding you for any amount already paid. Any Products or services on the same order which have not been dispatched/delivered to you will not form part of the contract between us.
   4. To ensure that maximum customers benefit from our selection Products, sometimes we will limit the quantities for certain Products. You will be notified of such limits when you add Products to your cart.

   5. By submitting an order to buy Products, you:-

      1. represent and warrant that you are over the age of 18 (eighteen) years and/or an authorized representative of your entity;
      2. represent and warrant that you are authorised to place the order, make payment for the order and that there are sufficient funds available on your debit card, credit card, Trade Account or Deposit Account, if you are paying via any of these payment mechanisms;
      3. represent and warrant that, if paying via EFT, that you have followed the payment instructions provided by PayU;
      4. consent to us providing your personal information to our third party payment provider, namely PayU, which is necessary to enable us to perform our obligations in terms of these Terms.
   6. In order to protect our interests as well as yours, we may, but are not obliged to do so, scrutinise transactions to prevent fraud. Any transactions may be refused by us if we are not satisfied that it is legitimate.
   7. You may pay for the Products by using a valid Master or Visa Credit Card, instant EFT, Trade Account or Deposit Account. No other method of payment, including gift vouchers, will be accepted by us in respect of the purchase of Products on the Website, unless as may be determined in our sole discretion.
   8. In placing an order you will be required to select whether the Products ordered will be collected from the selected Store or whether you would like us to deliver the Products to your specified delivery address. Products sold by Sellers cannot be delivered to and/or collected from a Makro store.
   9. In the event that you wish to change your order from a collection to a delivery, we will charge you an additional delivery fee.
   10. All your orders placed through the Website can be viewed under the My orders tab.
   11. Delivery and collection dates are only estimates, and as your order is processed you will be informed if any outstanding Products on your order are unavailable or delayed for any reason.

3. CANCELLATION

   1. If for any reason you would like to cancel your order, you can do so by accessing the My orders tab on your profile or by calling the customer contact centre on 0860 600 999. Orders can only be cancelled before they appear as “packed” on the delivery progress status. If your order has already been “packed”, you will need to wait for delivery of your order and thereafter log a return once it has been delivered to you. Subject to the Returns Policy, refunds are processed within 7–14 days after your return is logged. Further, within the application of the CPA, we reserve the right to impose a reasonable charge for cancellation of your order.
   2. Provided the Product is NOT a Product that is available online only, being those Products sold by Sellers, You may return a Product at your cost, to any Makro store provided you have the original invoice/proof of purchase and have complied with the required terms and conditions of Makro’s Returns Policy.
   3. We reserve the right not to refund the delivery in respect of any late cancellations. If you cancel your payment for any reason, or if your payment method should cease to be valid for whatever reason, you will nevertheless be bound to pay to the full purchase price, including all costs incurred by us relating to the recovery thereof. Without prejudice to any other rights or remedies in law, Makro reserves the right to cancel forthwith any sale and/or your registration in the event of your breach any of the terms.

4. ORDER TRACKING

   1. You can track the status of your order by logging into your account and by clicking on My order. Once you have selected the order that you wish to track you will be able to see if your order has been received by us, if it has been delivered to you and if it has arrived at the store of your choice for you to collect.
   2. The order history shall only track your online transactions and not any purchases made in store.
   3. We will also send you emails to advise you on the progress of your order. You can contact us on 0860 600 999 to enquire about your order.

5. DELIVERY

   1. We deliver to registered customers within certain specified delivery areas. Deliveries to outlying areas shall attract an additional surcharge that will be calculated on checkout. An outlying area refers to a suburb or town that falls out of any regional town/city or main centre. Outlying areas include farms, mines and townships.
   2. Third party fees, including delivery fee may be charged for each delivery order placed by you. We deliver from Monday to Friday, 08h00 till 17h00 and do not deliver on a Saturday, Sunday and any South African public holiday. Makro Business customers order will be delivered Monday to Sunday from 08h00 till 17h00. Products relating to pantry are delivered in 2 (two) working days and all other Products between 2 (two) to 5 (five) working days if there are no unexpected delays. Should it be unavoidable for us to exceed these delivery times, you will be notified either telephonically or electronically. In certain instances, some Products sold by Sellers have a variable delivery time outside of the above promise as indicated on the Product page and checkout.
   3. In certain circumstances, our courier providers have, in their discretion, restricted delivery to addresses within certain areas in South Africa and in these scenario’s the courier provider will deliver your order to the nearest police station and you will be contacted when the delivery has been made for your collection. If you are unable to attend at the police station for collection, the courier provider will return the order to the store and which order may be cancelled thereafter, depending on the number of pickup exemptions.
   4. In the event that you request your order to be delivered to multiple addresses and we are able to deliver to the multiple requested addresses, you may be charged additional delivery fees.
   5. We and/or the delivery service provider may be required to make multiple deliveries to your delivery address. In the event that we and/or the delivery service provider elect to make multiple deliveries of your order, then you will not be charged any additional delivery fees. You will be advised by us of planned multiple dispatches to your delivery address.
   6. You must ensure that the correct delivery address is provided to us and we shall not be liable for any deliveries made to an address incorrectly provided by you.
   7. You hereby authorise us to provide your personal information, including your name, delivery address and telephone number to our third party delivery service provider for the purpose of effecting the delivery.
   8. We and/or the delivery service provider may contact you regarding your orders from time to time.
   9. On delivery of the order to the specified delivery address, you or your representative will receive a delivery note from us or the delivery service provider showing the Products delivered. For verification purposes the person accepting delivery at the delivery address will be required to produce a form of identification. Any person other than yourself who receives the Products at the delivery address is presumed to be authorised to accept delivery on your behalf. Should no-one be in attendance at the delivery address specified by you at the time of delivery, the driver will return the Products and leave a notice at the delivery address to that effect. The delivery service provider will attempt to contact you to make new arrangements for delivery. We reserve the right to charge an additional delivery fee should it be required under these circumstances. Our sole liability for failing to deliver the Products timeously is limited to delivery being effected at a later agreed time at no additional charge.
   10. Please arrange that you or your authorised representative is available to accept your purchases at the delivery address and that appropriate access will be made available. On delivery, we will require you or your authorised representative to sign and print your or their name on a duplicate copy of the delivery note, to confirm receipt. Where we have outsourced our deliveries we cannot, to the extent permitted by law, be liable for any damage suffered or loss incurred by reason of any acts or omissions of the delivery service provider.
   11. You need to be over 18 years old to buy liquor products and will be required to enter an ID number of the person that will be accepting the order on your behalf. If you are purchasing in a single transaction more than 150 liters of alcohol for personal consumption, you will be required to complete the necessary online declaration notice. In the event that you purchase more than 150 liters of alcohol for on-sale or a paid event, you will be required to provide a valid liquor license to conclude your purchase. We reserve the right to refuse delivery should the person accepting delivery be unable to produce suitable identification and/ or if it appears that the person provided false information or evidence of his/her age in order to access liquor and/ or the person appears to be intoxicated. By purchasing, or attempting to purchase, liquor from Makro, you hereby acknowledge and agree to these Terms and agree to provide Makro with truthful and accurate information and to comply with any applicable liquor legislation.
   12. The driver will return the Products and will attempt to contact you to make new arrangements for delivery. We reserve the right to charge an additional delivery fee should it be required under these circumstances.
   13. We will deliver to the main entrance and/or pavement of your allocated delivery address only. It is your responsibility to ensure that you have made arrangement to accept delivery and storage of the Products. We shall not dismantle or assemble any Products for you, nor shall we connect any appliances, fixtures or fittings for you. A request by you for the delivery of the goods to the interior of your premises, shall be entirely at your own risk. You hereby accept that we shall not be liable and indemnify us against any damage or loss to any property whatsoever, including any damage or loss to any of the Products being delivered and or any damage or loss to the interior of your premises (doors, walls, staircases, flooring, furniture, ceilings, entrances or passage ways, lighting etc.) or any personal injury to any person, including yourself or any third party, arising from your request to the delivery service provider for delivery of the Products to the interior of your premises.
   14. You warrant that the delivery address is suitable for entry by our and/or our delivery service provider’s vehicles and should a claim arise from damage to Products such as driveways, overhead cables or walls, then you will be liable for such damages.

6. STORE PICK-UP/ COLLECTION

   1. You may place an order online and then collect it from your selected store. Products sold by Sellers are not available for store pickup/collection. To collect instore, place your order online as normal and select the "store pickup" option instead of entering your delivery details. The system will default to the closest store to you with stock of your Products. You can change this to the store most convenient for you in the drop down menu. If your chosen store has the Products in stock you can collect the order in 2 (two) to 5 (five) working days. To collect instore, place your order online as normal and select the "store collection" option instead of entering your delivery details. You can collect the order within 10 working days from the time we inform you that your order is ready for collection, falling which we cannot guarantee availability of such Products and reserve the right to cancel your order and process a refund. If you have exceeded the 10 days to collect your order, Makro will have to cancel your order and refund you according to your payment method in terms of our Refunds policy.
   2. You will receive an email and SMS containing a unique QR code when your order is ready to collect from your chosen Makro store. For your order to be released at the Pickup point, you are required to present this QR code. If you do not have a smartphone, kindly access the QR code provided via email, alternatively, bring along a printed copy of your email with the QR code. Please keep your QR code private as we accept no liability for any damages suffered or losses howsoever incurred from the use or misuse of your collection.
   3. For verification purposes, the person accepting collection at the Pickup point will be required to present the unique QR code and this person shall be deemed to be authorized to collect the order. Any person other than yourself who receives the order at the Pickup point is presumed to be authorised to accept the collection on your behalf on presentation of the QR code.

7. PAYMENT

   1. METHOD OF PAYMENT

Prior to delivery or confirmation from us for collection of the Products by you, Makro shall be entitled to debit the credit card supplied by you on acceptance of your order should you be paying with a credit card. Should the customer pay for the Products via instant EFT, the order will only be processed once Makro have received successful confirmation of payment. See more on Payment Types.

• 1. 3D SECURE

When using your credit card for online shopping Makro will attempt to use 3D Secure as an additional security measure if your issuing bank supports it. 3D Secure will authenticate your personal details and will authorise payment for online shopping. If your issuing bank supports 3D Secure but you have not activated it, you will be redirected during the payment process to set it up.

1. VOUCHERS, COUPONS AND TARGETED DISCOUNTS

   1. Makro may, from time to time, and in its sole discretion, offer vouchers, coupons and/or targeted discounts (“Discounts”) to you which can be utilised for purchases of products from the Website and in certain instances for vouchers, in-store. The following terms and conditions shall apply to any Discounts which are issued by Makro:
   2. There are two types of Discounts, a fixed amount discount, for example, R10,00 (ten rand) off your purchase (“Fixed Discount”) and a percentage discount, for example, 10% (ten) percent off your purchase (“Percentage Discount”).
   3. Discounts may only be available to be used on the Makro Website (www.Makro.co.za) (“Website”) in the Republic of South Africa and shall not be redeemable in any store unless otherwise specified in/on the relevant Discounts terms and conditions.
   4. Discounts may only be applicable to particular products purchased on the Website and may be limited to a certain number of Products sold.
   5. Discounts may include a discount code which you will need to complete in order to redeem such Fixed Discount or Percentage Discount prior to completion of your purchase on the Website.
   6. Each Discount can only be utilised once and only for 1 (one) order and for 1 (one) account holder.
   7. Where a customer has multiple Discounts available, only one Discounts may be used per purchase. The system may automatically process the first Discount entered and disregard the other Discount applied. Makro reserves the right to claim back any Discounts value and/or cancel any order placed in the event that multiple Discounts are utilised by a customer for a purchase.
   8. A Percentage Discount may only be utilised on purchases less than R3 000.00 (three thousand rand) unless otherwise specified in the specific terms and conditions to the Discount.
   9. The Discounts cannot be applied in conjunction with any other discount including but not limited to any student discount, staff and pensioners discount and/or birthday discounts.
   10. Each Discount may be subject to additional terms and conditions which will be displayed on such Discount and you may receive the Discount via email, sms, in print or directly during any session on the Website.
   11. Each Discount may have a validity date specifying by when the Discount must be used. Failure to redeem the Discount within the specified period shall result in the Discount being void.
   12. Makro reserves the right to cancel, correct, amend or reject a Discount for any reason whatsoever and entirely within Makro discretion. Furthermore, Makro may offer a Discount to a limited number of customers and accordingly a Discount code may not be active when you attempt to utilise such Discount code. In such an event, you cannot hold Makro liable for such Fixed Discount or Percentage Discount which you may have earned had the Discount been utilised earlier.
   13. Discounts cannot be exchanged or refunded for cash or any credit and no customer has any right to receive a Discount.
   14. A Discount may not be transferred to any third party whatsoever and may be linked to a customers online profile.
   15. In the event that a customer wishes to return any products purchased utilising a Discount then the customer shall be refunded the value of the product less the value of the Discount.
   16. Makro shall not be liable for any damage or loss which you, or any third party, may suffer as a result of any loss, unauthorized usage or distribution of any Discount.
   17. In the event that the voucher code does not accurately reflect the Fixed Discount or Percentage Discount when you are making payment, then please contact +27 860 284 533 to ascertain if the Discount is still valid. In the event that the Discount is valid, then you will be entitled to cancel the order or utilise the Discount on your next purchase, provided that the Discount remains valid, has not expired or been cancelled by Makro and is applicable to the product being purchased.
   18. You may, from time to time, be required to provide Makro with the original communication containing the Discount code together with such additional information which Makro may request from you.

2. REFUNDS

   1. Makro will refund a purchase for the exact amount paid less the following:

      1. any TV licence fees due to the SABC;
      2. any delivery costs already incurred by Makro;
      3. any restocking fee for special orders;
      4. any more 4 less deal where the order has been partially returned
   2. Refunds will only be processed onto the payment method that was used when the order was created, and into the account it was paid from e.g. credit card, EFT or uCount.
   3. A refund can take up to 7 business days to reflect in your account, and EFT refunds are subject to verification of your banking details. For more information, please refer to Makro’s Returns Policy.

   4. To verify your banking details, you will be required to supply the following information:

      1. Proof of Payment;
      2. ID number (not a copy of the ID) OR Company Registration number;
      3. Proof of banking details.
   5. Alternatively, you can receive your refund as an SMS voucher. The SMS voucher is not a cash refund, but a voucher sent via SMS that can be used at any Makro store. In order to receive your refund as an SMS voucher, you need to confirm this request and confirm the cell phone number to which the voucher should be sent.
   6. Returns to third party sellers

When you order from a third party seller that fulfils and ships their own Product, your return is sent back to the third party seller instead of Makro for assessment by the third part seller.

1. REPORTING OBLIGATIONS

In certain instances, Makro may be obligated to report certain transactions in accordance with applicable laws. We reserve the right to process your transaction details which may include your personal information in the event that we believe or have reason to believe that your transaction is suspicious and falls within an applicable law. Our reporting obligations include but are not limited to the Financial Intelligence Centre, South African Receiver of Revenue, South African Police Services, Banking Institutions and/or our service provider for which the transaction relates to.

1. CUSTOMS (IMPORTER OF RECORD)

As the Importer of Record, you shall be responsible for all aspects of the imported Products, including, complying with all customs regulations, Applicable Law and provide valid and accurate data when completing your order. It is your sole responsibility that the data you provide to us is complete and accurate. Should any information be missing or be incorrect and prevent any shipment or deliveries or customs clearance, we will not be responsible and will not offer any compensation in such cases. You hereby authorize us and our approved third parties to make statements, submit, amend and invalidate all declarations and documents necessary or useful to import goods ordered by you in your name and for your account. This authorization includes the power to make and receive service and deliveries, request refunds of any levies, taxes and fees relating to the importation of goods. It also includes the right to instruct customs agents in your name and on behalf of you and to grant sub-authorization to customs agents and/or other representatives involved in handling matters relating to the importation of goods and complying with regulations regarding the importation of goods.

1. RISK AND OWNERSHIP

Risk in the Products shall pass to you by acceptance of the Products by you or your authorised representative on delivery or collection. We will retain ownership in the Products until payment has been received in full. In respect of deliveries, ownership will pass on offloading of the Products to the main entrance and/or pavement of your allocated delivery address.

1. PRODUCT RATINGS AND/OR REVIEWS

   1. Makro may also utilise third party service providers to provide ratings and reviews of Products purchased from other businesses.
   2. Makro also allows its customers to provide their own ratings and reviews for Products purchased. By submitting Product reviews to Makro, you represent and warrant that you understand you are participating in a public forum and that your submitted content and other personal information will be available to all other users of the Sites, the Community and potentially Third Party Sites.

   3. When you submit a review, you agree to the following:

      1. All review(s) submitted are accurate
      2. Your review is original and was created by you
      3. You are a resident of South (Africa); and are at least eighteen (18) years of age
      4. You are currently a bona fide user of the Makro Product(s) mentioned in your review.
      5. You are not an employee of Makro nor do you work for an affiliate or agency of Makro hired by Makro to promote and/or sell Makro Products;
      6. The statements you make in your review reflect your true and honest opinion of and current experience with the Makro Product(s) which you are reviewing.
      7. If your review refers to a potential fault that could be specific to the Product you received, not the Product in general, Makro’s customer Service Team will be in touch to resolve it with you directly. In this instance, your review will not be published.
      8. Makro does not publish its own customer reviews for Products that haven't been bought from us directly (i.e. from another retailer/ in another country). Any third party reviews of Products if on the Website will be pre-approved third party reviews in accordance with any agreement with our third parties and will be identified as such on the Website.
      9. If you have a problem with a review you have submitted, please get in touch with Makro’s Online Support Centre by calling 0860 600 999.
   4. Please refer to Makro’s Review Guidelines before submitting your Product review on the Website.

   5. Makro shall have the right, but not the obligation, to pursue any one or more of the following actions with regard to your review(s):

      1. We reserve the right to monitor/review your review;
      2. We reserve the right to edit your review - Makro will correct any spelling and grammar issues if necessary, but won't change the original meaning;
      3. By submitting a review to Makro.co.za, you grant the right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout Makro’s marketing channels in any media;
      4. We retain full discretion to remove or refuse to post any review or rating that deems, in its sole discretion, to violate the Review Guidelines;
      5. Reviews that contain banned words or phrases, as listed by Makro and updated from time to time, will be automatically blocked and will not be published on the Website;
      6. You agree to indemnify and hold Makro and its affiliates (and its officers, directors, agents, subsidiaries, joint ventures, employees and third-party service providers and/or sellers) harmless from all claims, penalties, fines, demands, and/or damages (direct, indirect and consequential) of every kind and nature, known and unknown including reasonable attorneys' fees, arising out of a breach of your representations and warranties set forth above, or your violation of any law or the rights of a third party.

2. TELEVISION LICENCES

   1. By law every customer must have a valid TV license when purchasing a television set or any appliance with a built-in TV. Your order for the television set will not be processed until you have successfully concluded the TV license verification process online. Should you wish to purchase a product that requires you to be in possession of a valid television license we will be entitled, in our sole and absolute discretion, to refuse to sell you the Product, alternatively withhold delivery of the Product to you until such time as:

      1. We have satisfied ourselves that you are either in possession of a valid license or are exempted from needing to be in possession of a license in terms of the provisions of applicable legislation; and
      2. You have provided us with the information and documents we are required to obtain from you in terms of applicable legislation including, without limitation, your personal information as well as a copy of your identity document.
   2. By placing an order for a Product that requires you to be in possession of a valid television license, you shall be deemed to have consented to us obtaining your personal information from the SABC for the purposes of verifying whether you are in possession of a valid license. Furthermore you represent and warrant that you are the holder or reside with a person (in the case of a domestic TV licence) of a valid television licence.
   3. In the event that you want a refund for the TV, the amount due to SABC shall be non-refundable by Makro and any claims in this regard will need to be taken up directly with the SABC. See more in TV Licences FAQs

3. SALE OF PRE-OWNED DEVICES BY MAKRO AND/OR SELLERS

   1. In certain instances Makro may permit Sellers to sell pre-owned and/or refurbished devices including but not limited to cellular devices, laptops, tablets and other electronic devices, subject to the Seller complying with all applicable laws and Makro’s quality control guidelines and grading scales (“pre-owned devices”).
   2. These pre-owned devices have been approved and in some instances certified for resale by Sellers which pre-owned devices are fully functional and pre-packaged in a Seller’s branded box (i.e potentially not the manufacturer’s packaging). Kindly take note that all pre-owned devices undergo a data wipe process and are reset to factory settings.
   3. Pre-owned devices may include a battery, either internally or eternally) and/or a SIM eject pin, however, no other accessories are included, such as a charger, adapter etc, unless expressly stated otherwise.

   4. Customers who purchase pre-owned devices, as indicated in the product title agree to be bound by the following additional terms and conditions:

      1. Pre-owned devices shall have various grading options which shall detail the level of impairments in the device, the customer must take note of this grading and accepts the impairement associated with this grading;
      2. Pre-owned devices are used and may have scratches or minor cosmetic impairments which are not covered by warranty and for which Sellers, the supplier and/or manufacturer cannot be held responsible;
      3. The pre-owned device has a minimum 6 (six) month warranty and in certain instances a Seller warranty of 12 (twelve) months and customers are requested to read the warranty period and terms before purchase and to retain proof of purchase for the duration of said warranty period. A warranty covers related device faults that a customer may encounter with the hardware, including the battery, of the device as agreed to under the specific supplier warranty terms and conditions of the Seller. The warranty does not cover accidental, physical or liquid related damage.

4. PARALLEL IMPORT PRODUCTS

   1. In accordance with the CPA, Makro permits the sale of parallel imports subject to compliance with the CPA.
   2. Products that are deemed parallel imports shall contain the requisite disclosure notice.
   3. You are reminded that parallel imported Products may not be subject to a brand owner/ authorized distributors warranty policies and your resolution of any concerns will rest with Makro and/or its Sellers for the first 6 (six) months from the purchase date and with the Seller directly if outside of the initial 6 (six) months should a Seller warranty exist and in line with the Seller’s warranty terms and conditions.
   4. It is the responsibility of the customer to view the description of the Product in order to note whether a Product is a parallel import or not, prior to making a purchase.

5. ONLINE SECURITY

   1. While online shopping presents a world of great experiences, it has also given rise to new security risks. We are committed to helping you stay safe online and we’ve put together some points you should always keep in mind:

      1. Make sure the URL is secure by checking if it starts with https:// - the “s” after “http” shows you that it's a secure site. Some browsers will also indicate a secure site by having a lock icon appear before the URL. If you’re unsure, try searching for the company and website online to see if there have been any complaints or reports of scams.
      2. Ensure you have an updated anti-virus programme installed, this will protect your device against any malicious sites and will alert you before allowing you to access such sites.
      3. Be careful of phishing scams. Don’t click on links in suspicious mails or on suspicious sites – particularly when it requires you to enter any personal details. If you’re unsure of the source of mails or the site, be sure to verify this with the Customer Contact Centre instead.
      4. When signing-up for an account, choose a strong password that combines uppercase and lowercase letters, at least one digit and a special character such as, “!” “#” $” etc. Avoid birthdays and easy combinations such as, “1234” or “0000”