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Frequently Asked Questions


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Call us on 0861 888 009 or mail online.support@makro.co.zaOur operating hours are 8AM-6PM (Monday to Saturday) and 9AM-4PM (Sundays and public holiday). 

 
TV Licence
Must I have a television licence?

By law, every customer must have a valid TV licence when purchasing a television set or any appliance with a built-in TV[TC1] . Our online solution will facilitate the purchase or renewal of a TV licence when buying a television. For more information on the requirements to buy a television, please visit the SABC website.

I do not have my television licence at hand. Can I still buy online?

Your ID number or EasyPay reference number will assist us in helping to find your television licence number.

How do I purchase or renew my television licence on makro.co.za?

When you buy a television online, purchasing or renewing a TV licence will be done simultaneously before you checkout.

We will need either your South African ID number, a valid TV licence number or EasyPay number. You will need to select what type of TV licence you are applying for and whether it is for domestic or holiday home use. With this information we will conduct a search for your SABC profile.

If you do not have an existing profile, you can create a new account using your contact details and basic personal information. Our system will create your account and return your TV licence number, type of licence and the amount due to be paid. This cost will be added to your trolley and may not be removed while you have a TV in your trolley. Once the amount is paid, the TV will be linked to a validation number that will verify your licence - and your brand new TV will then be scheduled for delivery.

What is an EasyPay number?

EasyPay is a free, independent service that facilitates the payment of accounts such as television licences. To make use of this service you need to register an account with easypay.co.za and link your SABC licence to this service. Subsequently a number starting with ‘92’ will be allocated to you.

Can I renew my TV licence at Makro?

Yes, you can renew or pay your TV licence without purchasing a TV at any Makro store, or on the SABC website. If you already have a TV licence, our highly efficient online system will be able to source your existing licence number/s and process your renewal. For TV licence renewals, we will need either an existing SABC TV licence number, or a South African ID number, or a valid Easy Pay transaction number.

I live with someone that already has a TV licence in their name. Do I still need to buy a TV licence?

You may use their TV licence as long as you live with them and they are family. If so, they will need to give you all their details, a copy of their ID and a permission letter. Our online agents may contact you to confirm the licence details and it is recommended that you upload scans of these documents when validating the TV licence to speed up processing of your order. Note that a single domestic licence is required per household, provided that:

  • All sets so licenced are used only at the licence holder's residential premises;
  • All sets so licenced are used only by members of the licence holder's family.
Can I purchase or renew my TV licence at Makro without buying a television?

You can renew or pay your TV licence without purchasing a TV at any in-store at any Makro, or on the SABC website.