Castrol End-Consumer Promotion: 1 March 2026 – 30 April 2026

Terms & Conditions

The terms and conditions set out below ("Terms and Conditions") apply to the Win with Castrol End Consumer Promotion 2026 ("Promotion") being run and administered by bp Southern Africa (Pty) Ltd with its registered address at 199 Oxford Road, Oxford Parks, Dunkeld, South Africa, 2196 ("Promoter" or "us" or "we").

These Terms and Conditions will prevail in the event of any conflict or inconsistency with any other communications sent to you by us, including advertising or promotional materials.

Prize redemption instructions are deemed to form part of the Terms and Conditions. By entering this Promotion, you are deemed to be a participant (“hereinafter referred to as “you” or “participant”) and all participants will be deemed to have accepted and shall be bound by these Terms and Conditions.

This version of the Terms and Conditions applies to each participant residing in and purchasing the eligible product in South Africa (“the Territory”) and may be viewed on the Castrol WhatsApp platform by going to 067 346 1627.

1. Important Provisions

It is important for us to point out certain important provisions in these Terms and Conditions to you. The clauses which contain these important provisions and the reasons why they are important are set out below. It is important that you read all these Terms and Conditions carefully and not only what we point out below.

• 1. Limitation of risk, legal responsibilities, and liability. Clauses 6, 7, 10, 11, 12 and 13 herein below are important because they limit and exclude obligations, liabilities, and legal responsibilities that we and other persons or entities may otherwise have to you. As a result of these clauses, your rights and remedies against us and these other persons and entities are limited or excluded. These clauses also limit or exclude your right to recover from, or make claims against, the Promoter for losses, damages, liability, or harm you or others may suffer as a result of your participation in the Promotion. Clauses 7 and 11 herein below are particularly important because you take on risk, legal responsibilities, and liability. In terms of these clauses, you may be responsible for taxes, fees, claims, and other amounts. You will also be responsible for, and you accept, various risks, damages, harm, and injury which may be suffered by you and others for what is stated in these clauses.
  2. Indemnities by you. Clause 7 herein below requires you to indemnify (hold harmless) us and other persons or entities against claims, loss, damages, and harm that may be suffered by us and other persons or entities as a result of your participation in the Promotion. This places various risks, liabilities, obligations, and legal responsibilities on you, and you will be responsible and liable for the payment of the value of the claims, loss, damages, and harm that may be suffered or claimed.
  3. The Promotion is only valid in the Territory and is open only to a natural person, who:
     i) is a legal resident in the Territory as either (a) a citizen; (b) a permanent resident; or (c) a student or professional in possession of a valid working permit; and (ii) is at least 18 (eighteen) years old.
  4. The Promotion is not open to any person who has won a Castrol competition in the last 12 months.
  5. The Promotion is not open to the Promoter, including its employees agencies, sales agents/ merchandisers, packaging suppliers and their immediate family members (spouses, life partners, parents, grandparents, siblings, children and grandchildren) or to their business partners, or any person who is (i) a director, member, partner, or agent of, or consultant to the Promoter or any other person who directly or indirectly controls or is controlled by, the Promoter; or (ii) a supplier of goods or services or the prize in connection with the Promotion

  6. Participating Retailer

     1. The participating retailer’s involvement in this Promotional Competition is strictly limited to its role as a participating retailer. Under no circumstances shall the participating retailer be regarded as, or deemed to be, a promoter or co‑promoter of this Promotional Competition, whether directly or indirectly, nor shall anything in these Competition Terms and Conditions, the manner of promotion, or the Retailer’s participation be construed as creating such a relationship.
     2. For the purposes of section 36 of the Consumer Protection Act 68 of 2008, the participating retailer is solely a participating retailer and not the promoter of the Promotional Competition. The Promoter retains full and sole responsibility for the design, conduct, administration, operation, funding, prize fulfilment, compliance, and conclusion of the Promotional Competition, including compliance with all applicable laws and regulations.
     3. The participating retailer does not participate in, and bears no responsibility for, the planning, administration, adjudication, verification, selection of winners, handling of participant queries or complaints, or any aspect of prize allocation or delivery

1. Participation in the promotion constitutes your acceptance of these terms and conditions. All information relating to this Promotion and published in any promotional material will form part of the terms and conditions of entry. The Promoter reserves the right to amend these Terms and Conditions in its sole discretion at any time, and the amendments will be deemed to have taken effect on the date of publication of the revised Terms and Conditions on the Promoter’s website at www.castrol.com
2. The promotion will run from 1 March 2026 at 00h00 and end on 30 April 2026 at 23h59 (“the Promotion Period”). No entries received before or after the Promotion Period will be accepted.

3. A Participant wishing to participate in the Promotion must:

   1. Purchase, in a single payment transaction, during the Promotion Period, at least one of the following Castrol 5 (five) liter products:

   2. EDGE

      • 5W-30
      • 5W-40
      • 10W-60

   3. MAGNATEC

      • 5W-30
      • 5W-40
      • 10W-40

   4. GTX

      • 5W-30
      • 10W-40
      • 15W-40

The above Castrol products are referred to as the “Eligible Products”.

• 1. Scan the QR code, located in-store on promotional material, or save the number 067 346 1627 on their phone, open a WhatsApp conversation with Castrol and say “hi” to get started and follow the prompts on WhatsApp to submit their details and upload a picture of their unique invoice or till slip number.
  2. Retain their till slip or invoice as proof of purchase.
  3. Complete a new purchase of an Eligible Product, as contemplated in clause 4.1 and follow the process set out in clause 4, for each new entry submitted.
  4. Enter using a cell phone number that is owned and registered to that Participant. No other person can use another person’s cell phone or cell phone number for their entry into the Promotion. If it is discovered that a Participant has entered a cell phone number that is not registered to that Participant, he/she will automatically be disqualified, and will be required to refund to the Promoter any prize(s) that such Participant may have received from the Promoter.
  5. Not enter the Promotion using more than one cell phone number. This is to avoid additional fraud being conducted by multiple SIM card owners.
  6. Enter using a cell phone number that is contactable during office hours (08h00 to 17h00, Monday to Friday, excluding Public Holidays).

1. By participating in the Promotion and following the steps set out in clause 4, you stand a chance to win a share of R500,000 in prizes, being 1 of 100 available Makro Vouchers to the value of R5000 each (“the Prize”):

   1. The following will apply to the Prize:

      1. Submissions qualify if the uploaded till slip shows a purchase from an outlet in the Territory of the qualifying volume of any of the Eligible Products stated in Clause 4 during the Promotion Period.
      2. Winners will be randomly selected, through a weekly computerised competition service. The first draw will take place on Monday 9 March 2026 , with a weekly draw held every Monday for 8 weeks thereafter with the final draw on Friday 1 May 2026.
      3. If a Participant is randomly drawn as a winner of a Prize, such winner will be notified via SMS once their till slip has been verified. They will receive a link to a winner verification form on WhatsApp and are required to complete the form within 48 hours of receipt, for final verification, before they can be confirmed as a winner. Any potential winner who fails to complete the form withing 48 hours will forfeit their chance and will be replaced by a standby potential winner.
      4. A potential Prize winner is not an actual winner until his/her status as a Participant is confirmed and his/her qualifying documents (including proof of purchase, ID number, residential address, email, name and surname) are completed and submitted via WhatsApp within the time period stipulated.
      5. Potential winners will receive an SMS message withing 15 working days after submission of the verification form, confirming if they are verified or have been forfeited, with the SMS sent to the cell phone number used during entry to the Promotion
      6. Winners will receive their unique Makro Voucher code via email after receiving their winner notification.
      7. The Participant acknowledges that separate terms and conditions may apply to the Prize, which terms and conditions could deal with issues such as the use of the Prize and the period of validity thereof, for example. The winner shall be required to accept and comply with the Prize-specific terms and conditions, as may be notified to the winner.
2. No responsibility will be accepted by the Promoter, its associated companies (its directors, officers, and employees), agents and suppliers, for any prizes which are lost, delayed, corrupted, damaged, misdirected, or incomplete or cannot be redeemed for any technical reason, delivery, or other reasons.
3. As far as the law allows, all Participants indemnify the promoter and its associated companies (directors, officers and employees) agents and suppliers, against any and all claims for any loss or damages, whether direct, indirect, consequential or otherwise, arising from any cause whatsoever connected to or arising from their participation in any way in this Promotion and/or any receipt of and/or use of a prize or voucher.
4. By taking part in this Promotion, Participants hereby warrant that all information submitted to the Promoter is true, current, and complete.
5. The Promoter may decline to award a prize or voucher if there is a reasonable suspicion of any irregularities or fraudulent activities. The Promoter may disqualify an otherwise valid entry if, in the reasonable opinion of the Promoter, the Participant has not complied with these Terms and Conditions or the entry process.
6. As far as the law allows, all warranties and representations concerning the Promotion not set out in these Terms and Conditions (whether express, implied, or tacit) are hereby excluded.
7. As far as the law allows, the Promoter shall only be responsible for those costs which these Terms and Conditions expressly say that the Promoter will pay. The Participant is responsible for (i) all applicable local taxes and fees; and (ii) all other costs incurred by it or arising directly or indirectly from the Participant's participation in the Promotion, or from the acceptance, receipt, use or enjoyment of any prize or voucher. Without limiting the rest of this clause 12, the Participant will be responsible for the cost of submitting proof of purchase and entering the promotion and any mobile or data charges that apply, as per the tariff rates charged by the Participant’s mobile network provider.
8. The Promoter reserves the right to terminate the Promotion immediately and without notice, if circumstances beyond its reasonable control prevent the Promoter, its associated companies (directors, officers, and employees), agents and suppliers, from continuing to conduct the Promotion. In the event of such termination, as far as the law allows, all Participants acknowledge that they will have no recourse against the Promoter, its associated companies (directors, officers, and employees) agents and suppliers, in respect thereof.
9. As far as the law allows the Promoter, its associated companies (directors, officers, and employees), agents and suppliers, shall not be responsible for a Participant's failure to access the Promotion for any reason whatsoever including, by way of example only, as a consequence of communications or network failures.
10. If any provision of these Terms and Conditions is found to be invalid or unenforceable by any court of competent jurisdiction, then that provision shall be severed from these Terms and Conditions and shall not affect the validity or enforceability of any remaining provisions.
11. The Promoter's decision is final, and binding and no correspondence will be entered into.
12. By taking part in this Promotion, you accept the Promoter’s data privacy policy and understand that for the purposes only of this campaign, the Promoter will store and use the Participant’s details for the purpose of processing the Participant’s entry into this Promotion and to perform all activities which flow from the Promoter’s receipt of the Participant’s entry in terms of this Promotion and for statistical purposes only.
13. No cash or alternatives will be offered for the Vouchers in whole or in part. The winner accepts the Voucher at their own risk. In the event of unforeseen circumstances, the Promoter reserves the right to substitute the Voucher with a prize of the same or greater value than the Voucher value set out in clause 5.
14. These Terms and Conditions shall be governed by the laws of South Africa.